ICT Service Desk Employee 100%

ICT Service Desk Employee 100% (w/m/d) With over 3800 commercial apprentices, 200 teachers and 40 administrative employees, the Wirtschaftsschule KV Zürich is the largest commercial vocational school in Switzerland. To complement our IT team, we are looking for, effective immediately or by arrangement, an ICT Service Desk Employee 100% (w/m/d) Your tasks Ensuring professional First-Level and occasional Second-Level support Receipt, analysis, processing and resolution of incidents and service requests User, group and authorization management in Active Directory and Microsoft Entra ID Installation, configuration and maintenance of Windows-11 workstations Management and support of the Microsoft-365 environment (Exchange Online, Teams, OneDrive, SharePoint) Administration and provision of end devices (notebooks, PCs, smartphones and tablets) Support and care of the printer infrastructure as well as conference and presentation technology Collaboration in the management of the client and software landscape Creation and maintenance of IT documentation and knowledge articles Instruction and support of users Participation in exciting ICT projects and in the further development of the IT infrastructure Your profile Completed vocational training as Informatiker:in EFZ or ICT-Fachfrau/-Fachmann EFZ Ideally further training in the field of ITIL Foundation or comparable qualification Microsoft certifications are an advantage At least one year of professional experience in the ICT Service Desk or IT support Good knowledge in the following areas – Windows 11 / Microsoft 365 / Exchange Online / Microsoft Teams / Microsoft Intune / Active Directory and Microsoft Entra ID / networks (LAN/WLAN) / printer management / hardware and peripheral devices and ticket systems Analytical, structured and independent way of working with high solution orientation Strong service orientation as well as a high sense of responsibility and quality Team-oriented personality with pleasure in collaborating in interdisciplinary teams Very good communication skills and the ability to convey technical matters understandably Enjoyment of direct contact with a wide variety of stakeholder groups in a lively school environment Humor, composure and pleasure in supporting people competently We offer Pleasant working atmosphere at our school A varied field of work with many further training opportunities Attractive employment conditions Interested? Please send us your complete application documents, including indication of the desired workload, via our application platform. We look forward to meeting you. For information, our HR department is available at gerne. jpidb2b148cjm jit0730jm jiy26jm