Experienced Business Information Technology Specialist (1252)

Berne, Switzerland (and home office) \| 80-100% What you can contribute • Assume technical responsibility (topic management) for the new production model (NMP) within the Defence Platform main division • Advise and assist product owners, product managers, and other stakeholders in the areas of cost accounting and IT service billing (Business) within the ITSM solution • Ensure the consistency, quality, and completeness of NMP-relevant data recorded in the service catalog and coordinate the continuous update of this data • Perform quality controls, identify potential areas for optimization, and ensure the follow-up of data cleansing • Provide the required technical expertise for the continuous development of the ServiceNow ITSM solution and formulate requirements for new Discovery functionalities <br /> What makes you unique • Degree in business information technology (CFC), higher professional diploma (ES or HES) in business information technology, in IT, or in business administration related to IT, or equivalent qualification • Several years of experience in IT service management, preferably in a complex IT department or company; deep knowledge of service catalog management, IT financial management, as well as cost accounting and service billing • Excellent knowledge of ITSM tools, particularly ITIL® 4, and experience in the definition, implementation, and continuous development of ITSM processes • Experience in process management as well as in the analysis, optimization, and documentation of business and service processes • Knowledge of agile working methods such as Scrum, Kanban, or SAFe, an asset • Analytical and conceptual skills, strong sense of quality; ability to manage technical issues independently and to advise different interest groups based on set objectives • Interest in collaborating within interdisciplinary and cross-functional teams, and the ability to express oneself convincingly and appropriately to interlocutors • Good active knowledge of an official language, passive knowledge of a second, and good knowledge of English <br /> In a few words As a member of the IT Service Management operational team, you will be the contact person for all questions relating to the NPM at the Defence Platform main division. You will also ensure the completeness, consistency, and quality of the data required for cost accounting and IT service billing. In collaboration with product owners, product managers, and other stakeholders, you will ensure the continuous development of service management processes and the ServiceNow ITSM solution. You will thus contribute significantly to the provision of transparent, cost-effective, and customer-oriented services. What we offer <br /> • Working for Switzerland We are committed to the success of the Swiss model and to the well-being of the population. • Diversity in everyday life We ensure equal opportunities, which allows us to deploy our skills and express different points of view. • Health at work We assist and advise our employees on all matters related to physical or mental health. All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> How much (OF)IT do you have in you? We, the Federal Office of IT and Telecommunications (OFIT), are an agile and future-oriented office. With us, curious minds, ambitious and innovative people develop various digital solutions for Switzerland. We support and encourage mobile and location-independent work. The members of our teams can thus organize their work flexibly and individually to the greatest extent possible -- to balance family and work. Furthermore, we maintain a culture of using "du" (informal you) and promote your future within OFIT with our vast range of training and professional development courses. Additional information We kindly ask you to apply via our application management system. To do this, simply click on << Apply >>. For this position, we do not consider recruitment agencies. Questions about the position Christian Eggler Head of chapter IT Solutions et Systems Engineering 2 +41 58 48 02715