Consumer 360 & Data Products Manager

• 28 July 2026 • 100% • Indefinite period • Geneva Consumer 360 & Data Products Manager GENEVA, CH, 1202 At JTI, we celebrate differences, and everyone truly belongs to our team. 46,000 people worldwide are continuously building their unique success stories with us. 83% of employees feel happy working at JTI. To make a difference with us, you just need to bring the best of yourself. What will your story be? Apply now! Learn more: jti.com Please apply before 31 August Location: Geneva, Switzerland Consumer 360 & Data Products Manager Why does this position exist? We are looking for a Consumer 360 & Data Products Manager to help equip consumer-oriented touchpoints with a unified and actionable understanding of the consumer. This business-oriented data product role defines the requirements for Consumer 360 data products, identity resolution, unified profile, and consumer intelligence across consumer touchpoints, journeys, and use cases, enabling more effective consumer engagement and improved business decision-making. What will you concretely do? • Define the Consumer 360 business vision, use cases, and requirements for consumer-oriented touchpoints • Prioritize Consumer 360 capabilities based on business value, reuse potential, feasibility, and impact on touchpoints • Position Consumer 360 as a facilitating consumer intelligence asset rather than a standalone database or technical platform • Define business requirements for identity resolution, unified profile attributes, consent management, and contactability needs • Develop reusable consumer intelligence data products supporting eCRM, Global Consumer Care, chatbots, ambassadors, in-store sellers, and other consumer-oriented touchpoints • Define access models, usage modes, and business rules necessary for touchpoints to consume consumer data products • Build and maintain the Consumer 360 and consumer data product roadmap aligned with D&AS priorities and business objectives Who are we looking for? • Minimum 4 years of experience in data products, consumer data, CRM, CDP, digital, analytics, consulting, or transformation roles • Experience in defining consumer data products, unified profiles, identity requirements, consumer intelligence solutions, or customer and consumer data capabilities • Experience working with consumer-oriented teams, digital platforms, CRM environments, customer service, eCommerce, or activation stakeholders • Experience with Consumer 360, CDP, identity resolution, or consumer profile capabilities is preferred • Strong ability to translate business needs into scalable data product requirements • Proficiency in English, written and spoken What do we offer? • Opportunity to shape the consumer intelligence layer supporting activation, service, analytics, and consumer engagement • Exposure to key stakeholders from the Consumer Office and strategic consumer initiatives • Responsibility for a high-impact data product roadmap influencing multiple consumer touchpoints • Collaboration with cross-functional teams in data, technology, and business functions • International environment with opportunities to innovate and transform within D&AS Are you ready to join us? Build your success story at JTI. Apply now! Next steps: After your application, if you are selected, please anticipate the following steps within 1 to 3 weeks following the closing of the offer: Telephone interview with a talent advisor, Assessment tests, Interviews, Offer. Each step is eliminatory and may vary depending on the type of position. At JTI, we strive to create a diverse and inclusive work environment. As an equal opportunity employer, we welcome applications from all backgrounds. If you require specific support, alternative formats, or other access requirements, please let us know.