Head of Land-Based Operations 100 %

Head of Land-Based Operations 100 % Member of the Executive Board Grand Casino Bern stands for a unique guest experience, professional hosting quality, security, and responsible gaming. For the overall operational responsibility of our land-based casino, we are looking for an entrepreneurially minded, strong-willed, and integrity-driven personality who will further develop the operation with high service orientation, efficiency, and regulatory security. As Head of Land-Based Operations, you bear the overall responsibility for the operational business of the land-based casino. You report directly to the CEO and, as a member of the Executive Board, are actively involved in the strategic and operational further development of the company. Your area of responsibility Overall responsibility for the operational casino Direct leadership, development, and coaching of the subordinate department heads Ensuring service quality, guest experience, and Operational Excellence Responsibility for security, compliance, and regulatory requirements Overall responsibility for infrastructure, technology, facility management, and investments Responsibility for budget, resources, and operational performance Management of strategic and cross-departmental projects What you bring Several years of successful leadership experience in a comparable management function Higher education (HF, FH, or university) in business administration, hospitality, security management, or further education at MAS or MBA level Pronounced entrepreneurial and analytical thinking Sound operational and regulatory knowledge in the areas of security, cash management, technical infrastructure, service quality, compliance, and player protection Pronounced leadership and social competence Knowledge of the Geldspielgesetz BGS as well as the corresponding ordinances or the willingness to acquire this knowledge quickly Very good German skills in speaking and writing as well as good English skills, French is an advantage Willingness to work flexible hours, including evening, weekend, and holiday shifts Impeccable reputation (extracts from the criminal and debt enforcement registers will be requested upon conclusion of the contract) What we offer A responsible key position as a member of the Executive Board with a direct reporting line to the CEO The opportunity to actively help shape the future of Grand Casino Bern and bring about sustainable changes A demanding and varied field of activity in a unique environment with high personal responsibility and short decision-making paths Scope for designing the further development of the casino operation, service quality, and operational excellence A modern infrastructure and a workplace in a central location in the heart of Bern Staff restaurant, fringe benefits, and other recognitions Participation in health-promoting activities jpid788b743jm jit0834jm jiy26jm