Employee International Benefits

80 - 100% At Visana, the satisfaction of our customers is our top priority. In your role, you will become the central contact person for demanding concerns -- whether by telephone or in writing. With your sense for individual needs and your empathy, you will always find the appropriate solution. You accompany our customers in the event of a claim with competence, empathy and commitment. If you enjoy supporting people in challenging situations, then we look forward to your application! Your tasks <br /> • Do you have an international flair? You check and clarify the obligation to provide benefits for healing costs from abroad • At the center is the cooperation with our emergency assistance service in case of emergencies abroad and the implementation of bilateral treaties with the EU • The checking and billing of outpatient invoices as well as complaints about invoices are also part of your tasks • You issue guarantees of payment, check incoming invoices and create the tariff-compliant billing and payment • You create correspondence according to templates as well as independently • You are the contact person for complex inquiries for insured persons and service providers <br /> Your profile <br /> • You have completed basic training in the medical field (e.g., MPA) or supplemented commercial training with basic medical knowledge • Experience in the health insurance industry (benefits) is desired and an advantage • You work very efficiently, accurately, responsibly and like to take on responsibility • You enjoy customer contact and attach great importance to friendly, professional and solution-oriented communication • Your networked thinking enables you to process complex issues independently • You communicate very well both orally and in writing in German and French, any additional language is a plus <br /> Here you can learn more about Visana from the perspective of our employees (https://www.visana.ch/de/visana/arbeiten_bei_visana/einleitung_und_uebersicht) Contact Laura Sommer HR Recruiting Partner 031 357 95 78 Christine Fuhrer Teamleiterin Leistungen Ausland 031 357 81 59 About us <br /> We at Visana shape the future of the healthcare system -- with passion and innovation. Do you want to make a difference? Then you've come to the right place! Visana, with 922'000 private and 16'300 corporate customers, is a leading Swiss multi-line insurer based in Bern. We accompany our customers in a wide variety of life situations -- from health and prevention to housing and mobility, up to individual solutions for companies. Take the next career step -- our team is looking forward to meeting you! <br />