Customer Support Agent - 1st-Level (w/m/d) 100%

We are a growing FinTech scaleup and our vision is to reshape the ERP market in Europe, sustainably digitalizing and automating it. We work hard on this - every day. And that is exactly why we need your support!

We want to establish ourselves as the market leader in the field of ERP solutions for freelancers and SMEs in Europe in the coming years. We will redesign administration for small and medium-sized companies by building a well-known, trustworthy brand, establishing ourselves as a Trusted Advisor, and offering our customers an extraordinary user experience and product experience that allows them to focus on their core activities. Let's work on this together and become part of our great team.

Customer 1st-Level Support Agent (w/m/d) 100%

In this versatile role, you combine sound expertise in accounting with excellent customer service. You are a central contact person for our customers and contribute significantly to ensuring their satisfaction as well as a smooth process flow.

Your tasks:

• Processing customer inquiries in 1st-level support as well as independent and efficient solution of concerns in daily business
• Conducting structured and goal-oriented conversations with customers, especially in the German-speaking business environment
• Supporting our customers with questions regarding the use of Nextesy as well as with fundamental accounting topics
• Ensuring fast and high-quality customer support in daily business
• Building and maintaining sustainable customer relationships with the goal of high customer satisfaction
• Proactive identification of problems and development of suitable solution approaches
• Analysis of business processes as well as recognition of optimization potential
• Professional handling of customer complaints and escalations
• Prioritization and efficient processing of simultaneous tasks in a dynamic work environment

Your profile:

• Relevant professional experience in customer support, customer service, or in a comparable customer-oriented activity. Preferably in the field of accounting, fiduciary, or finance.
• Interest in digital products as well as willingness and ability to familiarize yourself with our platform and fundamental accounting topics
• Ability to convey complex topics understandably and in a target-group-oriented manner
• Very good German skills as well as good English skills in speaking and writing and strong communication skills
• Proven experience in building and maintaining customer relationships
• High resilience as well as a confident appearance in challenging situations
• Structured, solution-oriented, and independent way of working
• Ability to manage multiple priorities simultaneously and to act successfully in a fast-paced environment

Nice to Have:

• Experience in a Fintech or SaaS company
• Basic knowledge of Swiss accounting and fiduciary services
• Familiarity with CRM tools as well as ticketing systems
• Additional language skills (French, Italian)
• Experience in supporting B2B customers in the financial services environment

We fit well together if you….

• Bring experience in working in agile teams
• Place value on daily written and oral customer interaction
• Are willing to learn and like to orient yourself towards the optimum
• Appreciate effective cooperation and win the trust and respect of your colleagues through your teamwork
• Speak fluent German and can communicate well in English

What awaits you at Nextesy:

• Flexible working time models
• A lot of personal responsibility with corresponding competencies
• Individual further training and development opportunities within a fast-growing SaaS/FinTech company
• Private accident insurance (which you hopefully will never need)
• 25 vacation days per year
• Home Office as needed and by arrangement

Are you interested and suitable for this exciting and challenging position? Then we look forward to your complete application via the application link and perhaps welcome you to the team soon!

Dossiers from consultants cannot be considered.

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