Disponent Customer Service Center 100%

The Kardex Group is one of the world's leading manufacturers of dynamic storage, provision, and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different industries, such as industrial production, trade, and administration. We are strengthening our Customer Service Center in Schwerzenbach with a Disponent (m/w/d). In this role, you will dispatch our service technicians in the whole of Switzerland, including route planning. With us, there is a 40/60 remote work arrangement, which helps to ensure that our technicians do not have downtime and do not make unnecessary journeys. Even in challenging times, you remain calm and maintain an overview, and you know how to set priorities correctly. You do not wait for work to come to you, but are proactive and solution-oriented. Team spirit and good relationships with colleagues and technicians in the field are very important to you. You understand connections when technical topics are discussed. Disponent Customer Service Center 100% Tasks Scheduling appointments for our service technicians in German-speaking Switzerland and Ticino, using modern software tools Processing and responding to incoming emails and calls from our customers Contact person for service technicians and suppliers Monitoring of ongoing deployment and maintenance planning Interface between customers and internal specialists and departments Proactive acceptance and processing of fault reports in SAP and CRM (Salesforce) Monitoring and control of the activities of the service field staff with a focus on quality, efficiency, and punctuality. Independent scheduling of appointments with customers for maintenance and modifications. Careful maintenance of customer and device master data in SAP Coordination and processing of orders for spare parts and consumables Independent processing of customer complaints Identifying and forwarding sales signals to the relevant departments Profile Successfully completed commercial or technical vocational training Strong organizational skills and friendly customer service on the phone with a strong customer focus Experience in scheduling service technicians and in customer service, preferably in a logistics environment Understanding of efficient resource planning, utilization-oriented personnel planning, and strong coordination skills Confident handling of MS Office; SAP and CRM knowledge are desirable; we use Salesforce Supporting success-oriented KPIs such as utilization, response times, complaint management, and sales Fluent German language skills, English language skills in word and writing are an advantage, as well as Italian or Austrian What we offer: Long-term prospects in a stable, growth-oriented, international company with exciting development opportunities and diverse tasks in a forward-looking environment. Valuable support through a great team spirit, comprehensive onboarding, and numerous training opportunities in our own Academy at the Bellheim site and online, as well as an Employee Assistance Program (Lyra). Of course, you will receive targeted onboarding with us. Flexible working hours with flextime and 25 days of annual leave. Office hours are from 07:30 to 12:00 and 13:00 to 17:00. Attractive compensation, pension fund 60% is taken over by the employer, and insurance benefits (accident insurance, sick pay). Additional benefits: Corporate Benefits, company and team events, and health management. Are you the right person for this job? Then send us a meaningful application with a training certificate, possible entry date, and your salary expectations via our career portal. An application is possible with us within two minutes. Still have questions? You can reach me at: Veronika Wieland-Kolumban, Manager Talent Acquisition.