Customer Service Advisor / Customer Service Advisor with industry experience

Customer Service Advisor / Customer Service Advisor with industry experience

Permanent employment · 80 – 100 % · Start by arrangement

You are the person our customers like to remember, thanks to your social and professional competence.

Thus not just because of the repair, not because of the invoice. But because of how they were treated, in case something took longer or became more expensive than discussed. That is why this position is not just an assumption for us, but one of the most important in the business.

Sportgarage Schweizer is owner-managed. Our customers pay our wages, not a corporation and not a budget from headquarters. That is a pleasant difference: what you agree upon with a customer stands. You don't have to ask anyone for permission who does not know you.

Key data

Place of work: Mettmenstetten

Workload: 80 – 100 %

Start: by arrangement

Team: 6 employees, including 1 apprentice

Brands: stop+go Partner (predominantly VW Group vehicles)

How your day looks

You discuss the planned work with the customer at the reception and at the vehicle. If you see that something else is pending, you bring it up. If the customer has additional needs, you sell them these. You present the cost estimate in consultation with the workshop team, obtain approval from the customer, and record what was agreed upon. If a question comes from the workshop team, you pick up the phone instead of leaving it lying there. Upon return, you explain what was done and why it cost what it did – before the customer pays, not afterwards.

• Appointment scheduling and utilization, together with the workshop manager
• Intake interview (if necessary at the vehicle), cost estimate, approval
• Receiving and resolving complaints
• Processing tire warranty cases
• Organizing external orders
• Vehicle return
• Recalls – every customer, within the agreed period
• Actively addressing customers when service, MFK, or wheel changes are due
• Passing on trade-in and used vehicle opportunities to the vehicle trade

Who fits us

Training in the automotive industry is mandatory. You don't have to be able to wrench yourself, but you know what a cost estimate, an MFK, or a tire warranty case is – without anyone having to explain it to you. Without any technical or vehicle connection, the position does not fit. This is deliberately not an entry-level job for career changers.

The rest is character. You listen until someone is finished. You endure an angry customer without justifying yourself and without giving in immediately. You say it early if something goes wrong – even when it is unpleasant. And you stay friendly when the phone is ringing at the same time, someone is standing in front of you, and the workshop wants something from you.

What we offer

• A mission statement that we all live – with and for each other
• Own competencies, documented in writing
• Direct line to the owner and other team members, without detours
• Daily exchange and open communication
• Quarterly performance reviews
• Fairness and equality for all
• Idea box
• Attractive base salary plus a performance-related share
• We talk about lived performance, not about "market-oriented"
• 5 weeks vacation
• 2 days of further training per year
• A business where you can see what you contribute
• A business that is currently developing – and in which your opinion counts

When it does not fit

We would rather say it now than in the third month. If a lot of customer contact and being friendly is too exhausting for you in the long run. If you postpone bad news until the customer calls on their own. If it is uncomfortable for you to bring up meaningful additional work. If you do not want part of your salary to be linked to facts

Application

A CV is enough for us. Additionally, write us a few lines about how you most recently won back an angry customer – or why it was not successful. We are interested in both.

Questions beforehand: Adrian Schweizer,

Website:

We will get back to you within five working days. Even if it is a rejection.

If you are unsure if it fits: just call. A phone call is faster than an application that benefits no one. We thank you for the general understanding that we only process applications that meet the requirement profile.

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