Head of Customer Service Zürich 1005 100%

Company info The company stands for quality, reliability and innovative solutions in the field of doors and gates. As Head of Customer Service, you will take on a central key role in our service business and, together with your team, ensure that our customers can rely on first-class services at all times. You can expect a varied environment with plenty of creative freedom, modern infrastructure and an open corporate culture in which personal responsibility and team spirit are highly valued. Call, Click & Work What the company offers • self-organized way of working with own company vehicle • trusting and open corporate culture • job-related further training and development opportunities • above-average pension fund benefits • varied management task with high personal responsibility • modern work equipment and professional processes • long-term perspectives in an innovative company Our customer requests Completed basic technical training • Further training in the commercial sector or in customer service • several years of experience in a technical environment as well as in leading teams • Driving license category B • ideally residence in the Zürich or Winterthur region • strong customer orientation as well as communication skills • confident and binding appearance • high service understanding as well as pragmatic hands-on mentality • entrepreneurial thinking and solution-oriented way of working • structured, reliable and independent way of working What awaits you • Leadership, motivation and further development of a team of 15 employees at the Winterthur location • Ensuring high-quality and timely execution of service, repair and modernization work • Responsibility for achieving team goals as well as budget and strategy specifications in customer service • Carrying out reporting and controlling including analysis of relevant key figures • Derivation and implementation of targeted measures to optimize processes and results • Active care and further development of customer relationships • Close cooperation with internal interfaces • Participation in the further development and implementation of the modernization strategy I look forward to your application Start of work By arrangement Your consultant Manfred Sneschitz 071 226 10 62 m.sneschitz@work4youag.ch