Employee Info and Member Service 50%

• Processing and answering inquiries from members, donors, activists, persons seeking help, and interested parties via telephone, email, mail, and in direct contact. • Reception of visitors and partners as well as advising and targeted forwarding or referral of persons seeking help • Ensuring availability during office opening hours, particularly through fixed presence at the reception on Tuesday and Thursday as well as taking over substitutions by arrangement • Inquiry, feedback, and complaint management including processing and documentation of customer reactions and follow-up processes in the central CRM system • Collaboration in database and address management, especially recording, cleaning, and maintenance of address and contact data • General administrative, organizational, and team-supporting tasks, e.g., room reservations, correspondence templates, work documents, and support of interfaces to other departments • Interest in the work and themes in the nonprofit sector • Completed vocational training (KV, Wirtschaftsmittelschule or equivalent) as well as proven experience in customer service • Joy in contact with different people • Composure in difficult situations, e.g., with complaints or in conversations with persons seeking help • Stylistic proficiency in German or French, good knowledge of the other language or the willingness to acquire it, other languages an advantage • Proficiency in handling MS-Office and database systems