Customer Advisor CSC (all)

Do you listen attentively, find suitable solutions, and keep an overview even in busy moments? For our customer center, you are an important contact person for our customers and contribute to an all-round positive service experience with your commitment. Your tasks: • You process registrations, changes, and deregistrations of private individuals and SMEs via telephone, e-mail, letter, and online portal • You answer customer inquiries and general concerns independently and in a timely manner • You carefully check and update master data according to the applicable quality and process specifications • You process simple complaints in a solution-oriented manner and record the most important information traceably • You advise our customers based on their needs and recognize suitable opportunities to optimally support them with our products and services • In addition to day-to-day business, you take on special tasks and actively contribute to high service quality and strong customer relationships What you bring with you: • A completed commercial basic training (EFZ) or a comparable training • You bring experience in customer service or in an administrative function; knowledge in the energy or service environment is an advantage • You work routinely with MS Office and common specialist applications; SAP knowledge is a plus • You work in a structured and precise manner even in busy situations and maintain an overview • Customer satisfaction is important to you. With customer orientation, personal responsibility, and team spirit, you ensure optimal care • You use very good German skills reliably in telephone and written communication with our clientele; good French skills are an advantage What you can look forward to: As a responsible employer, we offer: • fair and market-oriented compensation • flexible working models • tailor-made training and further education opportunities • comprehensive health management • an advanced infrastructure Questions regarding the application and questions regarding the position: Marleen Lepan Recruiting Partner marleen.lepan@bkw.ch About us: BKW offers its customers international total solutions in the areas of energy, buildings, and infrastructure. We employ around 11'500 employees. Together we build networks, produce energy, plan and realize energy-efficient buildings and shape sustainable living spaces of tomorrow. To do this we need you: people with ideas and commitment. Make a valuable contribution to society and our environment with us! Your place of work: Nidau Remote work