Front Desk Agent 100%

Your workplace The Dolder Grand offers the right setting for people with a sense of enjoyment, exclusivity, and relaxation: 175 luxurious rooms and suites, exquisite gastronomy, a spa on 4’000 square meters, as well as spacious event and seminar facilities. The original «Curhaus» from 1899 presents itself as a new luxury-class City Resort. The elevated location between the pulsating city and invigorating nature enables a magnificent view of the city of Zürich, the lake, and the Alps. The Dolder Grand is a member of The Leading Hotels of the World and Swiss Deluxe Hotels. Additionally, the Dolder Grand has a certified management system according to ISO 9001:2015 as well as an environmental management system which is certified according to the EarthCheck company standards. The Rooms Division with the areas Front Office, Concierge, and Housekeeping places the highly professional, proactive, and coordinated service delivery to the guest at the center of all activities. Your profile • Basic training in the commercial sector, in gastronomy, or completion of a hotel management school • Organizational strength • Service orientation • Enjoyment in dealing with international guests • Very good German, English (French is an advantage) Your tasks • Provides guests with an outstanding stay experience • First point of contact for all guest concerns • Arrival and departure experience • Feedback management • Cashiering and accounting • Handling and caring for groups, VIP, and entertainment guests • Proactive cross-departmental cooperation to create personal moments • Flexibility regarding working hours including weekends/holidays We offer • A motivated & dynamic team • Many opportunities for internal development & paid further training • Communal meals and affordable prices in the staff restaurant • Work clothing and its cleaning • Employee sports • Special prices for overnight stays in the Swiss Deluxe Hotels • Regular team events