Customer Service Clerk

Work where communication fascinates Through good communication and the selection of the right words, one can carry a message into the world, inspire people, and leave a lasting impression. Do you see it the same way? Then you are perfectly suited to help us in the Marketing and Communication department at Coop to convey our values and fascinate our customers. Workload 100% Contract permanent Start date immediately or by arrangement Tasks • Responsibility for the comprehensive management of customer requests: from receipt to final response (email, telephone, social media) • Close cooperation and coordination with various Coop departments (e.g., purchasing, quality assurance) • Implementation of data analyses and controlling to constantly optimize our service • Active participation in exciting projects where your ideas are in demand Requirements • You have very good written and spoken German skills -- French is an advantage • A commercial apprenticeship or a comparable qualification (e.g., Specialist in Customer Dialogue) • You have a strong ability for networked thinking • Your flexibility, resilience, and communication strength make you a valuable support in the team • Benefits: Discount on the travel offer ITS Coop Travel, 5-fold number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, cheaper mobile and prepaid subscriptions at Coop Mobile • Terms of employment: Pension fund: 2/3 is paid by Coop, attractive terms of employment and certified equal pay, collective employment agreement (GAV), loyalty bonuses • Working time: 5 weeks holiday • Further education: Over 600 internal training courses, support for external training and further education • Sustainability: • Communication: • Health: Your contact person die Coop Genossenschaft Sirin Balcin HR Marketing