Campus Life & Student Support Coordinator

• 24 July 2026 • 10 - 100% • Supplementary income • Crans-Montana Role Presentation Reporting to the Director of Student Services and working in close collaboration with the Academic & Operational Coordinator, the Campus Life and Student Support Coordinator accompanies students throughout their journey at Les Roches, with a main focus on B2B student groups. This is a fixed-term position of 6 months, created to meet the growing needs of B2B student cohorts, with the possibility of extension depending on program requirements and institutional needs. The role acts as a reliable and accessible point of contact, helping students navigate campus services, understand institutional processes, and adapt to life in Switzerland. The selected candidate will provide practical advice, answer daily questions, support students in resolving common challenges, and ensure they receive the necessary help from the appropriate departments when required. While B2B student support is a key priority, the role is part of the Student Services team and may support the wider student population as needed. Campus Life and Student Support Coordinator Campus Life and Student Support Coordinator Temporary contract / Crans-Montana, Switzerland Les Roches, a member of the Sommet Education group, is a globally recognized institution that shapes the future of hospitality and the experience economy through transformative and experiential education across 3 campuses: Crans-Montana (Switzerland), Marbella (Spain), and Abu Dhabi (UAE). 2nd in the QS World University 2026 rankings in Hospitality and Leisure Management and 2nd in the employer reputation category. Accredited by the New England Commission of Higher Education (NECHE) and the Swiss Accreditation Council (SAC) as a University of Applied Sciences. Les Roches Marbella, ISO-14001 and ISO-9001 certified. Our values, *Development, Distinctiveness, Community Commitment, Openness, and Sense of Service*, are the foundation of our actions. We offer an innovative, collaborative, and dynamic environment. Key Responsibilities Student Support and Guidance Act as the first point of contact for students' daily practical questions, concerns, and matters. Provide advice on campus procedures, services, policies, and expectations. Help students successfully adapt to life in Switzerland and at Les Roches. Encourage student independence, responsibility, and engagement. Ensure follow-up with students to guarantee that required actions and administrative processes are completed. Campus Navigation & Liaison Serve as a key point of contact for students seeking advice and support. Guide students in accessing institutional services, including housing, career services, academies, finance, student affairs, and operations. Provide first-line support for common requests and resolve issues whenever possible. Prepare students for appointments by clarifying processes, expectations, and next steps. Identify issues requiring further intervention and direct them to the appropriate department or the Director of Student Services. Maintain regular communication with the Academic & Operational Coordinator regarding emerging student needs and program-related concerns. Student Support & Success Provide practical advice to help students adapt to life in Switzerland and at Les Roches. Explain administrative processes, institutional requirements, and available support services. Guide students in managing daily challenges and accessing appropriate resources. Monitor and follow up on required actions, respecting key deadlines and obligations. Promote student engagement with career services, internship preparation, and professional development opportunities. Support students before and during their internship experience by providing practical advice, follow-up, and assistance with administrative, travel, accommodation, and other logistical aspects, in close collaboration with the Internship Department and relevant campus services. Support integration, orientation, and communications to students. Assist during group visits, excursions, and program-related activities as needed. Support communications related to graduation and ensure students complete required administrative steps. Encourage independence, responsibility, and successful integration into the Les Roches community. Administrative Support Maintain accurate records of student interactions and follow-up actions. Coordinate student communications and administrative activities within Student Services. Contribute to departmental projects and continuous improvement initiatives. Prepare reports, updates, and summaries as needed. Qualifications & Skills Essential Experience in student services, hospitality, customer service, education, administration, or a similar support role. Excellent interpersonal and communication skills. Excellent organizational and follow-up skills. Ability to work effectively with students from diverse cultural backgrounds. Proactive, service-oriented, and solution-focused approach. Ability to manage more