Field Service Technician & Project Manager – Parking Solutions, 100%

Field Service Technician & Project Manager – Parking Solutions, 100%
About IEM and the role
IEM develops, integrates, and maintains modern solutions for parking management: parking meters, sensor technology, digital solutions, as well as central platforms for operation, administration, and service.
For our activities in German-speaking Switzerland, we are looking for a technically strong and customer-oriented personality as a Field Service Technician & Project Manager. You are the technical contact person in the field for our customers in German-speaking Switzerland and simultaneously support the successful implementation of projects – from preparation to installation and commissioning at the customer site.
Position within the organization
You report to the Head of Customer Support based in Geneva and work under the direct technical leadership of the Customer Support Project Manager, working closely with the Sales, Support, Production, and Product teams, as well as with other service technicians in Switzerland; you take over the deputy role for other technicians in Switzerland and the main place of work is Rotkreuz. The function includes regular assignments in the entire German-speaking Switzerland as well as occasional assignments in Ticino and Romandie.
Your tasks
Installation, commissioning, and project management
Plan and carry out installations at customers in German-speaking Switzerland – from order receipt to the start of production at the customer. Configure, install, and commission parking meters, sensors, and digital solutions on the various platforms, document results, and coordinate the field assignments necessary for clean project implementation, including customer acceptance.
Technical support and maintenance
Provide technical support via telephone, remote access, or on-site – depending on urgency and type of issue. Analyze software, communication, and configuration problems and carry out troubleshooting, repairs, and maintenance work on-site or internally. Ensure flawless operation of the equipment installed in the field according to defined plans and obligations agreed upon with the customer.
Customer training and accompaniment
Provide customers, operators, and users with training in the operation and ongoing maintenance of the equipment, and promote competent handling of the various platforms in the IEM training center or directly at the customer site. Conduct additional training, in-depth sessions, and refreshers to increase customer autonomy.
Service development and commercial opportunities
Identify customer needs related to maintenance, support, functional developments, or additional services. Actively support or promote service contracts, additional services, consumables, and spare parts, and contribute to the further development of the installed base by passing relevant opportunities to the sales teams and supporting the responsible Sales Manager in the technical assessment of solutions in the sales process.
Administration, reporting, and continuous improvement
Record activities, assignments, and follow-up information in the ERP system for invoicing. Pass necessary information to the accounting department. Report assigned stock of consumables and spare parts as well as hardware or software weaknesses, and actively participate in finding solutions and forward them to the responsible departments if the topic does not fall within your own direct area of responsibility.
We offer
A key role in the field, close to the customers and directly visible in the quality of the services provided. 100% workload with high personal responsibility in daily operations. Company car for field service. Technical projects with equipment, software, sensor technology, and digital solutions supported by an experienced team and close cooperation with the headquarters in Geneva, as well as technical possibilities towards further project or professional development. Information on social benefits, holiday regulations, and additional benefits will be discussed during the interview process.
Place of work and travel activity
Your main place of work is Rotkreuz. From there, you will look after customers in the entire German-speaking Switzerland. The function includes regular on-site assignments; occasional assignments in Ticino and Romandie may be added depending on demand.
Interested?
Would you like to commission modern parking solutions directly at the customer site and take on an important role in service as well as in project implementation?
Then we look forward to your application via . Please submit your complete application documents including CV, work certificates, and relevant diplomas.
Work location Rotkreuz
Area of operation Entire German-speaking Switzerland; occasionally Romandie & Ticino
Workload 100%
Start immediately or by arrangement
Organization Reporting to Head of Customer Support in Geneva; direct technical leadership in Rotkreuz
Languages German fluent in speaking and writing; English B1/B2 desired; French B1/B2 an advantage
Mobility Driver's license category B; regular travel; company car
Applications by August 23, 2026. jpid0afa787jm jit0730jm jiy26jm