Field Service Technician & Project Manager – Parking Solutions, 100%

Field Service Technician & Project Manager – Parking Solutions, 100% About IEM and the role IEM develops, integrates and supports modern solutions for parking management: parking meters, sensor technology, digital solutions as well as central platforms for operation, administration and service. For our activities in German-speaking Switzerland, we are looking for a technically strong and customer-oriented personality as a Field Service Technician & Project Manager. You are the technical contact person in the field for our customers in German-speaking Switzerland and simultaneously support the successful implementation of projects – from preparation to installation and commissioning at the customer site. Position within the organization You report to the Head of Customer Support based in Geneva and work under the direct technical leadership of the Customer Support Project Manager, working closely with the Sales, Support, Production, Product teams as well as with the other service technicians in Switzerland, taking over the deputy role for other technicians in Switzerland, and the main place of work is Rotkreuz. The function includes regular assignments throughout German-speaking Switzerland as well as occasional assignments in Ticino and Romandie. Your tasks Installation, commissioning and project management Plan installations at customers in German-speaking Switzerland and carry out necessary field assignments for clean project implementation – from order receipt to production start at the customer, including configuring, installing and commissioning parking meters, sensors and digital solutions on the various platforms, documenting results and obtaining acceptance from the customer. Technical support and maintenance Provide technical support via telephone, remote access or on-site – depending on urgency and type of issue, analyze software, communication and configuration problems and carry out troubleshooting, repairs and maintenance work on-site or internally, ensure flawless operation of the equipment installed in the field according to defined plans and obligations agreed with the customer. Customer training and support Provide customers, operators as well as users with training in the operation and ongoing maintenance of the equipment and users in the competent handling of the various platforms in the IEM training center or directly at the customer's site, promote additional training, in-depth sessions and refreshers to increase customer autonomy. Service development and commercial opportunities Identify customer needs in connection with maintenance, support, functional developments or additional services, actively support support contracts, additional services, consumables and spare parts or contribute to the further development of the installed base by passing on relevant opportunities to the sales teams, support the responsible sales manager in the technical assessment of solutions in the sales process. Administration, reporting and continuous improvement Document activities, assignments and follow-up information in the ERP system for invoicing, pass on necessary information to accounting, report assigned stock of consumables and spare parts as well as hardware or software weaknesses and actively take up contact for finding solutions and forward to the responsible departments if the topic does not fall within one's own direct area of responsibility. We offer A key role in the field, close to the customers and directly visible in the quality of services rendered, 100% workload with high personal responsibility in daily business, company vehicle for field service, technical projects with equipment, software, sensor technology and digital technical possibilities towards further project or information on social benefits, holiday regulations and complementary benefits will be discussed in the interview process, supported by an experienced team and close cooperation with the headquarters in Geneva as well as the teams. Place of work and travel activity Your main place of work is Rotkreuz. From there, you will look after customers throughout German-speaking Switzerland. The function includes regular on-site assignments; occasional assignments in Ticino and Romandie may be added depending on need. Interested? Would you like to commission modern parking solutions directly at the customer site and take on an important role in service as well as in project implementation? Then we look forward to your application via . Please submit your complete application documents including CV, employment references and relevant diplomas. Work location Rotkreuz Area of application Entire German-speaking Switzerland; occasionally Romandie & Ticino Workload 100% Entry immediately or by arrangement Organization Reporting to Head of Customer Support in Geneva; direct technical leadership in Rotkreuz Languages German fluent in speaking and writing; English B1/B2 desired; French B1/B2 an advantage Mobility Driver's license category B; regular travel activity; company vehicle Applications by August 23, 2026. jpid0afa787jm jit0730jm jiy26jm