Service client & support commercial interne Key Accounts (DE/FR) 100%

• 01 July 2026 • 100% • Indefinite duration • Arlesheim Würth AG provides craftsmen from all sectors with quality products and coordinated system solutions around the workshop, storage and for travel. The versatile range includes over 150,000 articles: from screws, dowels and fittings to tools, machines, chemical-technical products and personal protective equipment, to vehicle equipment and inventory management. Proven since 1945 and present in Switzerland since 1962, Würth AG offers tailored solutions to facilitate the daily work of its partners. Würth AG, based in Arlesheim (BL), is part of the Würth Group, which is active worldwide. Direct contact with customers with a focus on processing, coordination and service without commercial responsibility. In this role, you are a central operational contact person within the internal sales support and support the management of our Key Accounts in daily activities. You are in direct contact with customers and work closely with the Key Account Managers, the external service and internal interfaces. The emphasis is on professional customer service, processing and coordination - not on sales or acquisition. TasksClear delimitation: this position is not a sales or acquisition function. There is no sales figure responsibility or commercial pressure. • Direct contact with customers in daily operations in close collaboration with the Key Account Managers and the external service • Support for customer management for processing, coordination and resolution of customer requests • Autonomous processing of offers, orders and complaints within the defined framework • Telephone and written communication with customers in German and French • Coordination between customers, sales and internal interfaces • Preparation of analyses and reports • Occasional participation in customer meetings with the sales service Requirements • Completed commercial or technical training or comparable further training with corresponding professional experience • Several years of experience in internal sales support or customer management • Very good knowledge of German and good knowledge of French • Secure mastery of MS Office, SAP is an advantage • Structured and autonomous way of working We offer • Home office: up to three days a week • Work-life balance: 40 hours of work per week and 5 weeks of vacation • Various team events • Flat hierarchies: autonomous work in teams with a strong team spirit • Family-friendly, open and straightforward working environment with short decision-making processes