Business Information Scientist Professional (1252)

Bern, Switzerland (and Home Office) | 80-100% This is the contribution you can make • Functional responsibility (topic ownership) for the New Production Model (NPM) within the Defence Platform main department • Advising and supporting Product Owners, Product Managers, and other stakeholders on issues related to cost accounting and billing of IT and Business-IT services in the ITSM Suite • Ensuring the consistency, quality, and completeness of the NPM-relevant data in the Service Catalogue as well as coordination of continuous data maintenance • Carrying out quality checks, identifying optimization potential, and accompanying the cleansing of data sets • Contributing functional expertise to the further development of the ITSM suite ServiceNow as well as formulating requirements for new functionalities in the area of Discovery <br /> This makes you unique • Degree as a Business Information Scientist EFZ, higher vocational training, or university degree in Business Information Technology, Computer Science, or Business Administration with an IT focus, or a comparable qualification • Several years of professional experience in IT Service Management, preferably in a complex IT organization or an enterprise environment, as well as sound knowledge in Service Catalogue Management, IT Financial Management, as well as cost accounting and service billing • Very good knowledge of ITSM frameworks, especially ITIL® 4, as well as experience in the definition, implementation, and continuous further development of ITSM processes • Experience in process management as well as in the analysis, optimization, and documentation of business and service processes • Knowledge of agile working methods such as Scrum, Kanban, or SAFe is an advantage • Analytical and conceptual mindset, strong quality awareness, and the ability to manage functional topics independently and advise different stakeholder groups in a targeted manner • Enjoyment of working in interdisciplinary and cross-functional teams as well as audience-appropriate and convincing communication • Good active knowledge of an official language as well as passive knowledge of a second official language; good English skills <br /> In a nutshell As part of the Operative IT Service Management team, you are the central contact person for the New Production Model (NPM) within the Defence Platform main department and ensure that the data required for IT cost accounting and service billing are complete, consistent, and of high quality. Together with Product Owners, Product Managers, and other stakeholders, you continuously develop our service management processes and the ITSM suite ServiceNow, thereby making a significant contribution to transparent, economical, and customer-oriented service delivery. What we offer <br /> • Working for Switzerland We are committed to the success model of Switzerland and work for the welfare of the population. • Lived diversity Thanks to equal opportunity, we develop our competencies and bring in different perspectives. • Healthy at the workplace We support and advise our employees in the area of physical and mental health. All benefits (https://www.stelle.admin.ch/stelle/de/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> How much (B)IT is in you? We - the Federal Office of IT and Telecommunications (BIT) - are the future-oriented and agile office. With us, curious minds, ambitious doers, and innovative forward-thinkers develop diverse digital solutions for Switzerland. We support and promote mobile and location-independent working. This allows our team players to design their work flexibly and individually where possible - for the compatibility of family and career. In addition, we maintain an open "Du" culture at BIT and support you and your future with a wide range of training and further education offers. Additional information Please apply via our application management system. To do so, click on <<Apply now>>. We do not consider personnel service providers for this job vacancy. Questions about the position Christian Eggler Head of Chapter IT Solutions & Systems Engineering 2 +41 58 48 02715