Service Desk Technician 100%

• 29 June 2026 • 80 - 100% • Indefinite duration • Route de la Plaine 49, 1580 Avenches • Log in to see the salary estimate on jobup.ch LabPoint Laboratoires Médicaux SA, part of Affidea, specializes in laboratory medicine and puts its expertise at the service of healthcare professionals and patients. To strengthen the IT team at our Avenches site, we are looking for a Service Desk Technician. Your mission: • You provide technical support to employees and clients for any IT request or incident related to laboratories. • You identify, analyze, and diagnose incidents in order to provide adapted solutions. • You actively participate in the onboarding of new employees (preparation of equipment and user training) • You update and enrich the documentation as well as the internal knowledge bases to facilitate the resolution of recurring incidents. • You actively contribute to the IT team's on-call service. • You have a CFC in computer science or a title/experience deemed equivalent. • Experience in Azure AD (on-prem) and M365 environment. • You communicate easily in French and German, both orally and in writing; knowledge of Italian is an asset. • You have several years of experience in the field, ideally in the medical sector. • You accompany users with kindness, show great empathy, and adopt a pedagogical approach adapted to their needs.