Customer Insights Manager (all genders)

60-80%, Winterthur / Smart Working

Shape your future-- together with us!

In the area of Customer Experience & Strategy, we engage every day with great passion to ensure that our customers are just as enthusiastic about AXA as we are ourselves.

As a Customer Insights Manager, you are the voice of our customers and potential new customers at AXA. You understand their needs, recognize what inspires them, and identify optimization potential. You translate these insights into impulses that truly move AXA forward.

A diverse and varied field of tasks awaits you with plenty of scope for individual initiative. We offer a working environment in which thinking ahead is required, teamwork is highly valued, and flexibility is promoted. Support us on the way to a successful future - committed, courageous and open to new things.

What awaits you

• Gaining insights: You independently design and conduct quantitative and qualitative market research projects - from sharpening the research question with stakeholders to methodology to data analysis and interpretation.
• Managing market research projects: Responsibility for the complete process of selecting and managing suitable market research institutes for externally conducted studies
• Using AI and new methods intelligently: Targeted use of (generative) AI tools and further development of Customer Insights methods and tools
• Translating data into stories: You perform statistical data analyses and prepare complex results so that they become understandable, inspiring and decision-relevant stories.
• Driving business forward: You derive concrete recommendations from your findings and actively contribute them to marketing, product development, customer experience and management.
• Advising specialist departments: Supporting specialist departments with market research questions
• Maintaining the customer community: You manage and further develop the own customer panel.

What you bring with you

• Completed studies in psychology, business administration, social sciences or a related subject
• At least three years of experience and a track record of success in market research or Customer Insights
• Profound knowledge of the relevant market research methods
• AI literacy and experience in using AI tools sensibly in everyday work
• Openness to new, innovative approaches
• Joy in analyzing data and developing real stories and clear recommendations from it
• Strong presentation and communication skills as well as the ability to get to the point of complex topics simply and convincingly
• Initiative, problem-solving ability, good analytical skills and implementation strength
• Very good Microsoft Office user knowledge (PowerPoint, Excel, Word)
• Very good SPSS knowledge (or e.g. R) and experience with common survey tools, Python knowledge is a plus
• Proficient German and good English skills in speaking and writing

What we offer you

We are convinced: satisfied employees deliver the best performance. That's why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model) annual working hours, 5 weeks vacation (from age 50, 6 weeks), vacation gift 2 weeks every 5 years, buying vacation up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging, personal situations

Provision and insurance: Attractive pension fund with extensive supra-obligatory benefits including savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the benefit platform Swibeco, discounted lunch or lunch card, Smart Working allowance CHF 200 per year

Mobility: Reimbursement for Half-Fare travelcard, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events around health prevention & mental health

Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial participation in further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer work (environment & social)

Your future workplace

Römerstrasse 17 - Google Maps

Apply now!

Do you have questions or further concerns? Bernhard Müller is happy to be available for you via email: bernhard.mueller@axa.ch

You can find more info about the application process here.

Diversity and inclusion are close to our hearts at AXA

Openness, respect and appreciation of differences and similarities are essential features of cooperation at AXA Switzerland. We want to promote equal opportunity and also reduce barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch.

Learn more

About AXA

At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you