IT SERVICE DESK – CDI – Genève

On behalf of a recognized player in the sector IT SERVICE DESK (M/F) – CDI – Genève On behalf of a recognized player in the banking / financial sector in Genève, we are looking for an IT Service Desk with 3 to 5 years of experience, comfortable in a demanding, international environment oriented towards service quality. IT SERVICE DESK (M/F) – CDI – Genève Your missions Level 1 / 2 IT Support for users (on-site + remote) Management of incidents and requests via ticketing tool (ITIL) Diagnosis, resolution, escalation if necessary Workstation support: Windows, Office 365, Teams, Outlook, printers, peripherals Access management (AD, Azure AD depending on environment), rights and passwords Hardware support: PC, laptops, telephony, meeting rooms Participation in the maintenance and renewal of the IT park Contribution to documentation (procedures, knowledge base) Profile sought 3 to 5 years of experience in IT Service Desk / User Support Training: CFC Informatique or equivalent (or solid experience) Very good technical level on workstation environment Good understanding of ITIL processes (a plus) Fluent English mandatory (daily exchanges) Fluent French required Expected qualities Excellent sense of service and communication Reactivity, rigor, sense of priorities Team spirit, reliability, good presentation Ability to manage pressure and a very structured environment Conditions Contract: CDI – 100% Location: Genève Start: as soon as possible Salary: according to experience + advantages jpid46776e3jm jpit0729jm jpiy26jm