Technical Lead Customer Assistance (m/f)

80-100% What awaits you * You create, revise and maintain instructions, communications and other technical basics for customer assistance * You participate in the development and continuous optimization of training documents, aids and processes * You work closely with training, team leaders, the technical commission as well as various internal and external specialist departments * You support the planning, organization and implementation of information events, instructions and further training * You are the technical contact person for our employees and promote active knowledge transfer within customer assistance * You answer technical questions and support colleagues with your know-how in everyday work * You continuously develop your technical and digital competencies * You stay close to practice and continue to work approximately 50% as a customer assistant * Depending on the task and need, your presence times at our locations Arth-Goldau, Bern, Chur, Herisau or Rapperswil vary What you bring with you * Enthusiasm for the railway and customer assistance * At least four years of professional experience in customer assistance * Independent, structured and solution-oriented way of working * Sense of responsibility as well as discretion in handling confidential information * Very good oral and written German skills * Knowledge of a second national language or English at level A2 or higher * Good user knowledge in Microsoft 365 and digital work tools * Willingness for continuous technical and digital further development What we offer The SOB maintains a function-based salary system that ensures internal pay equity. With an employment degree of at least 40% you travel for free in public transport in 2nd class. Your relatives benefit from discounts when purchasing a GA. Not only that: After the first year of employment, we offer an attractive offer in Europe with discounts abroad with the FIP (international discount card for railway personnel). At SOB, you work 41 hours per week with a 100% workload. You receive at least five weeks of vacation per year. With the bandwidth model, you can take additional free days. Do you want more than five weeks of vacation? We offer the possibility of the bandwidth model. For 2% of your annual salary, you receive five additional free days credited, for 4% ten additional free days. The same applies in reverse: You can waive free days and receive more salary in return. Do the public holidays fall on a weekend? At SOB, these days will be credited to you. We maintain a familial interaction with each other. This also includes a company-wide 'Du' culture. We are proud of our values fairness, reliability, appreciation, transparency and willingness to learn. We take over 60% of the contributions for the pension fund, your share is 40%. Interested? We look forward to your complete application. Further information will be gladly provided by: Larissa Ambrosini Head of Training Customer Assistance Michael Wyss HR Division Manager Schweizerische Südostbahn AG Bahnhofplatz 1a | 9001 St. Gallen [ ](< >) j4id10450031jm j4it1043jm j4iy26jm