Technical Support Specialist (FR/DE) Consumer Electronics & IT Sector

This is what awaits you • Processing technical support inquiries via telephone, email, and at the technical service desk in French • Providing information on repair status as well as opening and documenting repair cases (RMA) • Performing fault diagnostics on devices, components, and systems • Testing and preparing devices for further processing at service centers • Regular exchange with suppliers, manufacturers, and external service centers • Ensuring solution-oriented and high customer service in the after-sales area • Administrative activities to comply with internal and external Service Level Agreements (SLA) • Monitoring and controlling of RMA processes incl. compliance with lead times • Supporting the team in daily support operations as well as acting as a deputy if required What you bring with you • Completed technical or commercial training (EFZ), ideally in the IT or multimedia environment • Very good French and German language skills; other languages are an advantage • Initial experience in technical support or customer service with a focus on supporting French-speaking customers • Comprehensive knowledge and flair in the areas of IT, network technology, or consumer electronics and electrical • Structured and solution-oriented way of working with quick comprehension • You have sound knowledge of the operating systems of Microsoft (Windows), Apple, and Google (Android) • You are strongly customer- and solution-oriented, recognize needs precisely, and implement them successfully thanks to empathy and communication strength Benefits • Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. • Recovery: At least 5 weeks of vacation, additionally there is the possibility to purchase vacation and take unpaid leave. • Development: Internal training in our own Academy as well as financial participation in external further education. • Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave. • Insurances: Extra-mandatory - 100% continued payment of wages as well as full financing of the daily sickness insurance by the employer. • Mobility: Free parking spaces, financial participation in public transport, and pool vehicles for business appointments. Are you interested or do you have further questions? Eveline Icobas is happy to assist you with any questions. About us "Together we shape the retail of tomorrow" Brack.Alltron employs around 1300 employees and generates over one billion in turnover. The company exists because one person had the courage to find new ways and walk them. Our success story shows that through every individual, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, encourage and challenge each other, and enjoy what we do every day. Our recruitment process • You create your profile in our career portal and apply directly online for the advertised position. • You will immediately receive an acknowledgment of receipt and within at most 10 working days you will receive feedback on how to proceed. • While you show us your patience, we take personal time to review your application and define the next steps. • If your documents are convincing, then we get to know each other via live video call or in a personal interview. • The "match" is mutually confirmed. Then we proceed to the second round of interviews where you get to know your future workplace and the team. • YES - we have decided on each other! The employment contract will be sent to you digitally and after the conclusion of the contract, you will receive access to our internal communication channels, and at the same time, we will prepare your onboarding process.