Group Leader IT Service Operation

80-100% Your tasks <br /> • You lead your team technically and disciplinarily (including recruitment, employee development, target agreements, employee interviews and budget responsibility), promoting an open feedback, learning and performance culture • You are responsible for building and continuously developing a professional IT Service Operation in terms of processes, methods, tools and governance • You ensure the high-quality, stable and cost-effective provision of our infrastructure, cloud, workplace and application services throughout the entire lifecycle • You control and coordinate our external IT service providers, conduct service reviews, monitor the agreed services and initiate continuous improvement measures • You actively support your team in the operational daily business <br /> Your profile <br /> • You have completed a degree in computer science (or equivalent) and have several years of experience in IT operations (infrastructure, cloud, workplace) • You have already gained initial or several years of leadership experience and know how to motivate, develop and successfully lead teams • You have in-depth knowledge of IT Service Management (ideally according to ITIL) as well as the control of external IT service providers and outsourcing partners • You think entrepreneurially, act solution-oriented and take responsibility for results and service quality • You convince through a structured, independent and initiative-driven work style as well as through pronounced communication and negotiation skills • Customer and service orientation are your top priority, at the same time you have the necessary assertiveness. <br /> Here you can learn more about Visana from the perspective of our employees (https://www.visana.ch/de/visana/arbeiten_bei_visana/einleitung_und_uebersicht) Contact Yagmur Kilin Fachlead HR Recruiting Partner 031 357 95 75 Dominik Mägdefessel Leiter Workplace & Application Services 031 357 96 31 About us We at Visana are shaping the future of the healthcare industry -- with passion and innovation. Do you want to achieve something? Then you are in the right place with us! Visana is a leading Swiss all-branch insurer with 922'000 private and 16'300 corporate customers and headquarters in Bern. We accompany our customers in different life situations -- from health and provision to living and mobility to individual solutions for companies. Take the next career step -- our team is looking forward to you!