Customer Advisor

• 06 July 2026 • 100% • Indefinite duration • German (native language) • 8040 Zurich and home office The KPT is one of the ten largest health insurance companies in Switzerland. The satisfaction of our customers is our success. Our customer advisors are the first point of contact for our policyholders: They know our innovative products inside out, explain services in a comprehensible way, and find the best solution for every inquiry. Are you also passionate about bringing clarity to the world of health insurance for customers and inspiring them with your knowledge? Customer Advisor # This is what you can achieve • You advise policyholders, identify gaps, and accompany them to optimal coverage - both verbally and in writing. • With your enthusiasm, you contribute daily to the all-round satisfaction of our customers. • You infect new customers with your enthusiasm for our products. • Complex issues? You obtain the right information from our specialist departments. • Thanks to your sales flair, you recognize needs and offer tailored solutions from our portfolio. This characterizes you • A completed basic training with initial professional experience in health insurance or in a contact center • Interest in sales - ideally experience • Training as a VBV insurance agent or willingness to complete it shortly • High customer and service orientation • Impeccable German language skills in writing and speaking - every additional language is a big plus Your benefits Work and holidays • 40-hour week and flexible working hours • Home office options • 25 days of vacation, from the 50th year of age 30 days • December 24th and 31st paid holidays • 15 minutes of paid breaks in the morning and afternoon • Free fruit • Diverse beverage offer • Modern office space in the center of Zurich (Stauffacher) near the main station Mobility • CHF 300.- Rail-Coupon for an annual, route, or general subscription (GA) or Half-Fare PLUS • CHF 2'200.- Reka-Pay per year with 20% discount • Annual half-fare subscription for business trips Maternity & paternity, family • 100% salary continuation during maternity leave for 16 weeks • 100% salary continuation during paternity leave for 4 weeks • Marriage allowance Illness, accident, pension • 100% salary continuation in case of illness and accident for 2 years • 50% premium assumption for sick pay insurance, 100% for non-occupational accident insurance • KPT staff pension fund: 60% employer contribution and choice between 2 variants Further education • Participation in further education costs • Diverse external and internal training and further education offer And additionally... • Contribution to basic insurance and attractive conditions for supplementary insurance • CHF 40.- per month for drinks/catering in the KPT • Anniversary gifts every 5 years • Attractive employee referral premiums • Free membership in the Kaufmännischer Verband • Discounts at partner companies (fitness & sports, family, car, insurance, culture, and leisure) *The benefits vary for certain positions (e.g., temporary, limited, temporary help). Technical questions? Mathias Meier Team leader Customer Center East +41 58 310 96 66 Questions about the application? Cathrine Egger HR Business Partner +41 58 310 92 08 We look forward to direct applications. For personnel placements, our own conditions and general terms and conditions apply