Diagnose Engineer

Diagnose Engineer

Your tasks

• Support and maintenance of existing customer relationships in the technical environment
• Independent communication with customers via telephone, email, and digital tools
• Analysis, coordination, and resolution of technical customer inquiries and malfunctions
• Processing of customer cases including creation and handling of invoicing
• Review and approval of technician reports as well as ensuring compliance with defined processes (e.g., iPDF, service protocols, etc.)
• Support of the technical hotline and performance of error analyses

Your profile

• Completed technical vocational training
• Very good knowledge of Heidenhain controls (TNC 530 / 620 / 640)
• Experience with Siemens controls
• Good knowledge of pneumatics and hydraulics
• Profound electrical knowledge as well as the ability to read and interpret electrical schematics
• Fluent German
• Customer-oriented and solution-oriented way of working
• Strong communication skills and reliable way of working
• Enjoyment of technical challenges and complex error analyses
• Teamwork skills as well as willingness to collaborate with various specialist departments

About us

UNITED MACHINING is one of the world's leading providers of complete solutions for manufacturers of precision parts and tools as well as for mold making. Its portfolio includes machines for milling, EDM, laser texturing, laser micromachining, and additive manufacturing.
UNITED MACHINING is one of the world's leading providers of complete solutions for manufacturers of precision components and tools as well as for mold making. The portfolio includes machines for milling, electrical discharge machining, laser texturing, laser micromachining, and additive manufacturing. Furthermore, the business unit offers spindles, automation solutions, tools, and digitized solutions, supported by unsurpassed customer service and support.

AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC, and SYSTEM 3R belong to UNITED MACHINING.

UNITED MACHINING is headquartered in Biel, Switzerland, and currently employs over 3'000 employees at more than 50 locations worldwide.

Your contact person

Cornelia Neiger
Personnel Specialist
+41 32 366 11 11

Work location

United Machining Sales Switzerland SA
Roger-Federer-Allee 7, 2504 Biel
2500
Biel
Switzerland