Customer Service Representative m/f/d

Customer Service Representative m/f/d (80% - 100%) In this versatile position, you are directly subordinate to the Team Leader B2C. You are responsible for ensuring efficient, written and effective advice to customers as well as being a professional calling card on the phone for high customer satisfaction. Your tasks Telephonic backoffice support (approx. 15 calls/day) and mainly written customer inquiries are your daily business - you process the inquiries as well as the associated correspondence in D / F / I Receiving and processing complaints Rapid and correct forwarding of inquiries that cannot be processed independently Recording customer interactions and master data maintenance in the core system Various investigations and clarifications Your profile Completed basic training (EFZ) or equivalent education Further training or experience in direct customer consulting Very good user knowledge of the MS Office palette Native language German with very good oral and written skills are mandatory French or Italian with very good oral and written skills are mandatory (level C1) To be successful in this demanding function, you ideally bring several years of professional experience in customer consulting. Your committed, enduring, self-confident personality is complemented by a very organized, independent, expedient and accurate way of working. Experiences in the area of population registration are an advantage. You are a communicative and performance-oriented personality with high social competence and pronounced customer orientation. It is your concern to build, maintain and maintain trust-based customer relationships. With conviction and enthusiasm, you stand up for our services, have a good sense of the different customer needs and find tailor-made, feasible solutions. Flexibility, joy in written and telephone customer contact and a healthy drive to advance the business also belong to your personality, as well as team spirit and a patient, diplomatic nature. Your chance We offer you a young, modern, pleasant and productive environment as well as a demanding, versatile task. A bright and modern workplace with height-adjustable desks and the individual home office option with flexible working hours from Monday to Friday between 08.00 and 18.00. Of course, you will be carefully introduced to the new area of responsibility. Application Interested? Then take this unique chance today to become part of our young company. A lean organizational structure and direct and open communication channels are part of our corporate culture - We look forward to you! Apply online with your complete, meaningful application documents including photo, desired scope (at least 80%) and salary expectation. For telephone inquiries about this exciting position, our Team Leader B2C, Frau Priska Wellinger, is available under. For this vacancy, we only consider direct applications. jpid5be2a47jm jit0727jm jiy26jm