Customer Care Consultant (Service Desk Agent)

• IT - IT Infrastructure & Operations • Bern • Contracting • Full-time • Immediately - 6 months • 1st Level Support Your tasks: • Ensuring high telephone availability (Service Level) • First point of contact for all employees of our business customers regarding IT disruptions & requests in the areas of Workplace, operating system, password & account management, identification & access management • Office suite, O365 cloud services, Exchange communication (Outlook, Teams) • Citrix platforms, network infrastructure, printers, SharePoint, Intranet • Correct recording, analysis, triage of disruptions and requests • Flawless processing of all orders according to the specified standards and compliance with defined processes, instructions, guidelines and ITIL Best Practices • Further specific tasks within the framework of our various mandates   Your profile: • Experience and enjoyment in telephone customer contact • Good IT/PC knowledge with a technical interest and understanding • High flexibility and seamless switching from one topic to another • Quick comprehension, making decisions (even under pressure) and awareness of consequences • Very high reliability and punctuality • Curiosity and constant willingness to learn new things and striving for improvements • Linguistic flexibility and flawless expression in spoken and written form, level B2 in German, English and French