Customer Care Manager

People. Mobility. Team spirit. Become part of CARAUKTION Do you want more than just a job, but to be part of a team that moves things together? Then you have come to the right place with us. CARAUKTION AG, based in Altendorf SZ, operates the largest B2B auction platform in the vehicle trade. For over 20 years, we have been combining innovation, digitalization, and a passion for mobility. Behind our success are people who think ahead, roll up their sleeves, and enjoy working together. To strengthen our Customer Care team, we are looking for an upbeat, solution-oriented personality with joy in customer contact and fun in a dynamic everyday working life. Customer Care Manager Your role with us As a Customer Care Manager, you are an important voice of our company and ensure every day that our customers feel professionally cared for and understood. In doing so, you are not just support – you are a co-creator of solutions, processes, and customer experiences. You work closely with our teams from Sales, Fulfillment & Logistics, as well as Claims & Quality, and actively contribute to ensuring that our platform functions smoothly and our customers enjoy working with us. What awaits you Direct customer contact via telephone, e-mail, and chatExciting challenges and varied tasks Responsibility and trust from day one A motivated team with a positive working atmosphere Short decision-making paths and space for your own ideas Modern digital working environment Flexible working hours and home office possibility Personal and professional development An environment where performance counts — but so does the fun at work Your tasks Competent support and advice for our customersProcessing of inquiries, special cases, and escalations Coordination with internal specialist departments to find solutions Support in auction preparation and monitoring ongoing processes Control of orders, items, and invoices Maintenance of customer data and administrative activities Collaboration in the optimization of our service and process landscape Creation of reportings and ensuring high service quality What you bring with you Commercial basic training or comparable experienceExperience in the automotive industry is an advantage Technical understanding and joy in digital platforms Strong customer and service orientation Strong communication skills and ability to work in a team Structured, reliable, and solution-oriented way of working Very good language skills in German, French and English - Italian is an advantage Why CARAUKTION? Because we are convinced that good work arises where people feel comfortable, are allowed to take on responsibility, and celebrate successes together. With us, you will not find a rigid corporate environment, but a modern company with team spirit, dynamism, and a real hands-on mentality. Interested? Then we look forward to getting to know you. Send us your complete application documents with photo and indication of the reference number 26-2200 preferably via e-mail to write e-mail (<>) . For questions, we are happy to be at your disposal. jpidefb4b23jm jit0833jm jiy26jm