Front Support Employee (f/m/d)

Through the recent merger, we have been able to strengthen our Raiffeisenbank. This strategic decision enables us to pave new ways, specialize our services, and enrich our team with fresh talent. Become part of our success story!

Raiffeisenbank Mutschellen has over 120 employees including 8 apprentices. With team spirit, we achieve great things! The Raiffeisenbank is, after all, very strongly rooted in the region.

We are convinced that together we achieve more than anyone alone. Therefore, you will become part of a team that celebrates successes together, supports you, and makes you laugh when things are not going so well. Because with us, working does not simply mean spending time in the office. With us, working means above all inspiring each other with fantastic ideas within the team and conquering everyday work and the whole world together.

Front Support Employee (f/m/d)

What awaits you?

• A motivated, helpful, and uncomplicated team
• A varied activity with direct customer contact and high personal responsibility
• Modern work tools and contemporary working methods
• Professional and personal development opportunities within the Raiffeisen Gruppe
• Short decision-making paths and a collegial working environment
• A corporate culture in which team spirit, appreciation, and humor have their fixed place
• No making billions like Gordon Gekko, but also not just pocket money

What do you bring with you?

• Completed banking training and/or initial experience in basic business/customer service of a bank
• Joy in telephone customer contact and strong service orientation
• Quick comprehension as well as the ability to process customer concerns efficiently and in a solution-oriented manner
• Strong communication skills, empathy, and a confident appearance
• Independent, structured, and reliable way of working
• Good IT user knowledge and interest in digital sales channels
• Will to move forward together – quite according to the motto: GO FAR. GO TOGETHER.

We maintain a family-like environment

The cooperative values are our pillars: Together. For each other. They shape our cooperation and our interaction with one another. The "Du" culture creates personal closeness and equality across all functional levels.

We promote personal and professional development

Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees specifically – with a diverse internal educational offering as well as a cost contribution for external further training.

We provide space for initiative and co-creation

We invite our employees to actively help shape their work and take on responsibility. This creates varied tasks that create real added value – for all who want to make a difference.

We offer flexible working models

The work-life balance of our employees is important to us. Therefore, we create the prerequisites so that working hours can be designed flexibly – with offers for mobile working, home office, and part-time positions.

We live diversity and equal opportunity

We promote the different perspectives, experiences, and competencies in our teams. Because this diversity makes us special and contributes decisively to our success.

What is it about?

• You are the first point of contact for our customers and support them competently in the areas of basic products (savings, payments, provisions).
• Together with the team, you ensure professional telephone operations and high telephone availability.
• You recognize customer needs and potentials and pass on consultation opportunities specifically to our sales units.
• You support our front-line employees with professional questions and ensure high-quality maintenance of customer data.

And now it is your turn!

Simply send us your CV and certificates briefly via e-mail and answer the following three questions:

1. How can you show what is in you in the new function?
2. Under which conditions are you ready to achieve great things?
3. What is not in your CV, but would be exciting for us?

You can save the cover letter. Our goal is to give you feedback within 3 working days.

Do you have questions?

If you have questions, Fabienne Wipfli, Deputy HR Manager, is available to you by telephone.

Moving forward together. GO FAR. GO TOGETHER.

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