Complaint Management Employee m/f/d

Complaint Management Employee m/f/d To strengthen our team, we are looking for a committed and service-oriented personality for our complaint management. In this versatile role, you will process complaints independently, coordinate cooperation with customers, suppliers, and internal specialist departments, and contribute to high customer satisfaction with your structured and solution-oriented approach. Your tasks Acceptance, recording and tracking of complaints and grievances in the CRM system Independent processing of inquiries until successful completion Creation and analysis of complaint cases as well as evaluations Maintenance of customer and contact data in CRM Coordination with internal specialist departments (production, sales, quality management) as well as selected suppliers Communication with customers regarding returns and complaints Support of the goods receipt inspection in the assessment of complaints and returns Processing of complaints including order entry within your own area of responsibility Escalation of critical complaints as well as preparation of returns to suppliers Your profile Completed commercial or technical training, ideally with initial professional experience in complaint management, Customer Service or quality management Confident handling of CRM systems as well as common MS Office applications Structured, careful and independent way of working Strong service and customer orientation as well as strong communication skills Analytical thinking skills, organizational talent and a solution-oriented way of working Teamwork skills, reliability and sense of responsibility Very good German skills, English skills an advantage We offer you A varied and interesting field of activity An activity in a very collegial, dynamic and family-like environment An attractive workplace in the city of Luzern - easily accessible by public transport or car and embedded between the lake & impressive mountain panorama Flexibility in working time management (40 hour week) and at least 25 vacation days per calendar year Promotion of your further development including support for internal as well as external training Further employee benefits and discounts Interested? Then we should get to know each other. Frau Requena (HR Business Partner) looks forward to your online application and is available for further information (). jpid0863300jm jit0831jm jiy26jm