Back Office Team Leader (80-100 %)

• 10 September 2026
• 80 - 100%
• Indefinite duration
• Bern

Back Office Team Leader (80-100 %)

Do you enjoy leading people, developing teams and creating framework conditions that allow for good performance? Then a management position with a lot of leeway awaits you with us.

The AI service of the canton of Bern is in full transformation and is betting on a modern corporate and leadership culture. The Service Center is the service center of the Bern AI service and ensures that processes, services and benefits are provided efficiently, uniformly and with high quality.

The Back Office supports the specialized departments of the AI service of the canton of Bern in numerous administrative tasks and relieves them throughout the file processing process. In this way, the team contributes significantly to efficient and reliable processes. As a team leader, you lead approximately 20 employees and assume overall responsibility for the team. Your priority is personnel management, employee development as well as the organization and management of the team. For technical direction and development, you work closely with the business specialist.

What you can accomplish with us

• You lead and develop a team of approximately 20 employees and create an environment where individual responsibility, collaboration and good performance are encouraged.
• You accompany your employees individually, identify potentials and areas for development and support them through targeted coaching and appropriate development measures.
• In collaboration with the business specialist, you ensure that technical directives, processes and quality standards are understood and applied consistently within the team.
• You maintain an overview of Back Office performance, identify needs for action, initiate appropriate measures in consultation with stakeholders and promote a standardized working method.
• You encourage an open feedback culture, respectful behavior and the willingness to continually evolve existing working methods.
• You maintain constructive collaboration with the departments supported by the Back Office and ensure clear expectations and reliable services.
• As a member of the Service Center management team, you actively participate in the development of processes, services and organizational structures. You work closely with the other team leaders and the Service Center management and bring the perspective of your team.

The skills that matter to us

• You have a basic commercial education and ideally a higher vocational education, for example as a specialist in management with a federal certificate of capacity or as a graduate in business administration HF.
• You have several years of experience in the personnel management of a large team.
• You lead in a clear, appreciative and engaging manner, encourage and empower your employees in a targeted way and know how to delegate responsibility judiciously.
• You are interested in the development of organizations and processes and know how to convince employees in the face of changes.
• You are able to collect, classify and transform diverse interests and needs into viable solutions in collaboration with internal partners.
• A strong service orientation, personal initiative as well as a structured and solution-oriented way of working are a matter of course for you.
• You communicate confidently and appropriately to the recipient. A very good command of German is required. A good knowledge of French is an advantage.

What we offer you

• Working time

Annual working time (42 hours/week), possibility of part-time and mobile work, paid breaks

• Vacations

At least 25 days of vacation per year, 28 days from age 45 and 33 days from age 55. Possibility of unpaid leave

• Salary

Cantonal salary system, gender-neutral and transparent salary policy. Full salary during parental leave, military, civil protection and civil service

• Social insurance

Above-average participation in contributions to the Bernese Pension Fund, coverage of half of the premium for non-professional accident insurance, supplementary accident insurance and sickness daily allowance insurance

• Continuing education

Financial and/or time participation in continuing education projects

• Health

Ergonomic workstations, free fruit, reduced-price catering at the internal restaurant, break room, possibility of on-site massage, participation in fitness activities as well as bicycles for rent

• Private life, family and work

16 weeks of maternity leave, two weeks of paternity leave, generous family allowances beyond legal obligations

Does this correspond to you? Then come and meet us! We look forward to your application.