Customer Success Manager - Customer Experience

• 22 July 2026 • 100% • Indefinite duration • Zürich Customer Success Manager - Customer Experience Job description Are you passionate about the digitization of customer processes? Here is what motivates you in the morning: • You support our customers in the long term in the development of their customer experience and CRM solutions, ensuring that they continuously create added value. • You identify new potential for optimization and digitization in marketing, sales, and customer service with our customers. • You analyze new requirements, prioritize them with stakeholders, and develop roadmaps for the successful development of the solution. • You assume responsibility for the quality, deadlines, and budget of your evolution and change projects. • You coordinate the implementation of requirements with consultants, architects, developers, and the service desk. • You ensure stable operation and ensure that incidents, changes, and evolutions are implemented effectively. • You advise our customers on the use of new technologies within the Microsoft ecosystem, particularly Dynamics 365, Power Platform, Customer Insights, and Copilot. • You present new components as a multiplier that we use successfully with other customers and which can support your customers in their business. • You present progress, manage risks, and ensure that the expected business value is achieved. • You develop long-term customer relationships and establish yourself as a trusted partner for specialized departments and management. • You work closely with our customer experience teams and actively contribute to the success of our customers. We expect from you: • A university degree or from a university of applied sciences, ideally in business information technology, business administration, or a comparable field. • Several years of experience in IT project management, preferably in the field of CRM or customer experience. • Experience in the Microsoft ecosystem, notably with Dynamics 365, Power Platform, and Copilot, or with comparable CRM platforms. • Experience collaborating with demanding customers and stakeholders. Excellent communication and negotiation skills • A structured and solution-oriented way of working as well as a great sense of responsibility. • Excellent command of Swiss German as well as a very good level of English. • Place of work: Zurich, Bern or Basel with availability for travel in Switzerland. Let yourself be inspired by the isolutions experience and become a member of a team that openly shares its knowledge, supports each other, and achieves great things together. Application process How does the application process work? Benefits isolutions - our way of being and working Long live team spirit We work together and for each other. Everyone assumes their responsibilities autonomously and supports through their personality and skills. There is always time for a ping-pong tournament or a beer after work. #teamwork Work-life balance, teleworking and workation How do you like to work? We believe in a hybrid model for maximum efficiency, which is why you can work flexibly with us. Do you want to combine work and holidays? Whether at the isolutions office, at home, or in workation - we make it possible. Because a good work-life balance is important to us! #wecareaboutyou Central location All our sites - Bern, Zurich, Basel and Barcelona - offer a central location. This means you are always well connected and quick from point A to point B. #stayconnected #whereeveryouare Flat hierarchies, open corporate culture and feedback We believe in the skills and abilities of every employee. With us, you don't climb a career ladder - specialized and managerial skills are recognized and encouraged equally. You can get involved and make things move. Exchange, open communication and feedback are part of the corporate culture and are actively lived. Our successes, we achieve them together. #bettertogether Events are part of our DNA Those who work must also be rewarded! The year always begins with an annual kick-off, summer ends gently during the summer party, and the end of the year is crowned by a large Christmas party. We also celebrate successes throughout the year: quarterly parties, events, and meetings take place regularly - in teams and with customers. #gemeinsamerfolgefeiern #morefuntogether For the good of the environment Thanks to our central locations, our employees can easily travel by public transport. With a half-fare card, we support the commute for all employees. Business trips are, of course, fully covered. #travelandwork Promotion and development of employees We don't just shape the future of our customers, our employees also have development opportunities - individual and adapted to personal needs. #shapeyourcareer Vacations can also be extended Because we want our employees to rest, you benefit from 27 days of leave at isolutions! Do you love to travel and want even more vacation? No problem! At isolutions, you can buy up to 1 month of additional leave days! #chargeyourbatteries + 1 week of corporate social responsibility Give something back to the world and your fellow human beings! No