Deputy Head of Reception

The Berghotel Randolins is located above St. Moritz/Champfèr, in the middle of the Engadine mountain world and yet not far from the village center. With 82 rooms and suites, several restaurants, a wellness area and direct access to hiking trails and ski slopes, we offer our guests a nature-oriented retreat with a wide view. As a value-oriented hotel, hospitality, sustainability and genuine togetherness are at our center. Together we create a place where guests and employees alike feel equally welcome. With us, you will take on more than classic front office tasks. Together with our Deputy Director, you will ensure smooth operations at the reception, accompany new employees during their induction and actively further develop our processes. With your host personality, you create experiences where our guests feel welcome from the very first moment. We are looking for a personality who takes responsibility, thinks ahead and develops our Front Office with heart and commitment. What you bring with you... ...You enjoy taking responsibility and want to actively help shape the Front Office together with our Deputy Director ...You have several years of experience at a hotel reception and have ideally already gained initial leadership experience ...You enjoy training new employees, passing on your knowledge and supporting your team ...You work independently, structured and solution-oriented, think ahead and contribute ideas for the continuous improvement of our processes ...Even in hectic situations, you maintain an overview and act confidently ...You communicate securely in German and English; further language skills are an advantage ...Hotel software (ideally Protel) as well as MS Office are part of your daily work routine ...You are a host by conviction and meet guests as well as colleagues with warmth, appreciation and professionalism Your exciting area of responsibility... ...Deputizing for the Deputy Director Front Office during their absence ...Co-responsibility for the organization and smooth operation at the reception ...Introduction, induction and accompaniment of new employees ...Support with duty scheduling and ensuring optimal shift staffing ...Participation in monthly closings as well as control of daily closings ...Responsibility for debtors, cash management and other accounting tasks in the Front Office ...Active co-design and continuous optimization of the front office processes ...Ensuring warm and professional guest care together with the entire team ...Close cooperation with Housekeeping, F&B management What awaits you... ...A varied workplace with a lot of personal responsibility ...A motivated team with flat hierarchies and short decision-making paths ...Room to contribute and actively implement your own ideas ...An appreciative corporate culture with mutual trust ...Individual development and further training opportunities ...Working at one of the most beautiful viewpoints above St. Moritz ...Friends & Family rates for overnight stays as well as other attractive Randolins benefits www.randolins.ch/benefits ...Staff accommodation ...Fair and contemporary employment conditions Do you want to actively shape the future of the Randolins and become part of our team? Then we look forward to your meaningful application with CV, photo and relevant work certificates.