Specialist Technical Customer Support (80-100%)

At Belimo, we are proud to make our company an attractive place to work. Our managers are value-oriented and promote new ideas in their teams around the world. With their passion, our employees not only manufacture impressive products but also revolutionize the HVAC industry. Investing in our employees is the foundation of the company Belimo to attract diverse creative talents and create an industry-leading company. The success of our corporate brand is based on the competence and commitment of every individual.

Specialist Technical Customer Support (80-100%)

Introduction

In this versatile role, you will be the central contact person for our customers and partners in Switzerland at our location in Granges-Paccot (Fribourg).

You will process inquiries independently and thereby contribute daily to high customer satisfaction.

You will undertake an important connecting function between customers, sales, and internal specialist departments. Whether complex HVAC applications, technical offers, or demanding product inquiries: You will contribute your expertise and ensure that challenges become successful solutions.

This role is right for you if you enjoy solving technical challenges, enjoy daily customer contact, and want to directly help shape sales success through your contribution.

Main Responsibilities

• Advising and supporting our business partners and customers across our entire product range - by telephone or email.
• Independent processing of customer application and offer inquiries with needs-based support from product management.
• Participation in the successful introduction of new products and ensuring the availability of current sales aids.
• Technical support for our field service team.
• Active contribution of your experience from customer inquiries to continuously develop technical support, processes, documentation, and tools.

Required Expertise

• Completed vocational training in the HVAC, building automation, or electrical industry.
• Sound practical experience in the HVAC and/or building automation industry and you already have several years of experience in customer support.
• French native language and very good German skills.
• Confident handling of common Microsoft Office applications.
• You enjoy working in a team and building constructive relationships with customers, sales colleagues, and internal specialists.
• Willingness for occasional travel and representation tasks.

People at Belimo

Intelligent buildings are created by dedicated people. We bring talented people together and create an environment in which they can be successful. At Belimo, respect, trust, and mutual support across departmental boundaries help ensure that ideas quickly become practical solutions. Because together we achieve more than we ever could alone.

About Belimo

Belimo is the world market leader in the development, manufacture, and distribution of field devices for the energy-efficient control of heating, ventilation, and air conditioning systems. Damper actuators, control valves, sensors, and meters form our core business. The company, founded in 1975, has been listed on the Swiss stock exchange (SIX) since 1995.

Compensation and Benefits

We at Belimo believe in fair, equitable, and competitive compensation. We offer a salary that corresponds to your skills, your experience, your education, and your location. In addition to compensation, you benefit from comprehensive additional benefits that support your mental, physical, financial, and social well-being. Belimo is proud to be an employer that promotes equal opportunities.

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