Teamleader After Sales Returns

Who we are As a leading e-commerce platform, with a team of over 4'000 employees in Switzerland, Germany and Serbia, we are on our way into new markets. Our engine for this is the will to constantly rethink existing things. That is why we are looking for people who work with passion to make things truly better. With us, you will find the freedom and the trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you. Our After Sales Service in Dintikon processes a seven-figure number of returns and warranty cases every year in cooperation with our suppliers. The teams in the returns department ensure the smooth processing of returns from our customers by carefully checking incoming returns and recording them in the system. For one of these teams, we are looking for an additional leader at the earliest possible date to provide active support in daily business. A career change from another professional field is welcome. For us, above all, your leadership experience and your appreciative, motivating interaction with people count. If you want to be a driving force in this area and enjoy working with all our products, then apply now for a position in our After Sales Service and become part of our team! Teamleader After Sales Returns (m/f/d) Your tasks You lead your team of around ten to fifteen employees professionally and personally In everyday work, you are a role model and support, supervise and motivate your team, taking quality and performance specifications into account You work on projects and involve your team in the continuous improvement of work processes You represent the team in exchange with internal and external stakeholders You are an active part of the leadership team and support the Manager After Sales Returns International in achieving the department goals Your skills You have a successfully completed education and experience in leading a team A certain affinity for systems and processes as well as good IT application skills (especially MS-Office) are important for your everyday work with us Fluent German in speaking and writing - any further language is an advantage You are reliable, identify with the [values of Galaxus]() and are thus a role model for your employees You are characterized by an courteous and professional manner as well as customer-oriented and entrepreneurial thinking. In addition, you are resilient in changing times and approach changes positively Use creativity and initiative to solve problems and achieve goals Treat others as equal partners for the success of Galaxus Why start with us? Values instead of blabla: cooperative, innovative, piratical, independent, ambitious – we all demand and live these five values. Courageously think for yourself: We encourage everyone to think independently and actively. And we love it when you also think courageously, newly and differently. Uncomplicated: We avoid unnecessary things and focus on what is important. From mastering challenges to celebrating our successes. Flexibility instead of bending: Every position is also possible at an 80% workload. Fast growth: With us, you grow and develop continuously. And receive 2000 EDU points for your further development so that you do not stand still. Further benefits: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet and TV subscriptions at the company rate, free parking and other advantages Diversity is our culture. To form the best team, we are open to people of all backgrounds. This means: with us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation and age play no role. Because inclusion for us means that everyone is welcome and every contribution is valuable. jpid4d3b290jm jit0627jm jiy26jm