IT Support Engineer (m/f) 80-100%

Today 6020 Emmenbrücke IT System Technology • Permanent position Office Salary range 70'000 - 90'000 CHF 01 Future Employer ## Our client is a medium-sized ICT service provider that implements modern IT, communication, and cloud solutions for companies in various industries. To strengthen the support team, an expert personality is sought who, in first- and second-level support, both analyzes technical challenges and proactively maintains customer systems. A varied activity with development opportunities and modern working conditions is offered. 02 Your Task ## • Analysis and documentation of technical inquiries in the support process • Execution of first- and second-level support in the IT environment • Proactive monitoring and maintenance of customer infrastructures • Management of open support tickets including status feedback • Participation in regular shift services with on-call duty assignments 03 Benefits ## • Participation in external further training • Independent organization of the daily business • Company vehicle • Flat hierarchies • Flexible working hour design • Progressive employment conditions • Guaranteed hybrid or home office work 04 Your Profile ## • Completed informatics training EFZ or comparable professional experience • Profound experience in first- and second-level support required • Practical skills in the area of virtualized Windows and Linux environments • Independent way of working and strong customer orientation • Communication reliability in German and good English skills are an advantage 05 Things to Know ## • Modern workplaces with current IT infrastructure in a central location • Familiar corporate culture with flat hierarchies and short decision-making paths • Diverse projects in the area of cloud, network, and communication technologies • Further training and certifications are actively promoted and supported