Servicetechniker:in 100% (Innen- und Aussendienst)

About us ------------------------------------------------------------------------------------------------------------------- IWS Industrielle Wägesysteme AG is a growing, market-oriented SME, specialized in industrial scales, special scales, and weighing and control systems, including customer-specific software solutions. We serve customers in Switzerland and abroad and provide the complete package from a single source – with short distances, flat hierarchies, and a strong team spirit. We are looking for ------------------------------------------------------------------------------------------------------------------- A person with common sense and a hands-on mentality, who is not afraid of responsibility: a creative mind with improvisational talent and a passion for technical and manual challenges. Your area of responsibility ------------------------------------------------------------------------------------------------------------------- • Collaboration and coordination within the service technician team • Preparation of scales in our workshop based on technical specifications – including pre-configuration of terminals • Installation and commissioning at the customer's site – e.g., installation of load cells, connection of terminals and modules, and wiring of relay boxes • Repair and maintenance work on the scales • Preparatory maintenance and support during calibration of the scales • Fault analysis – on site or by phone • Customer care and consulting – you are the reliable contact person for your customers, ensure their satisfaction, and provide a brief application training during handover • Creation and management of documentation, work reports, delivery notes, and test and conformity certificates What you should bring ------------------------------------------------------------------------------------------------------------------- • Completed technical training in mechanics, electrical engineering, or automation (e.g., polymechanic, automotive mechanic, mechatronic, automation engineer, or electrician EFZ) or equivalent qualification • Manual skills in assembling and wiring different components and devices • Safe handling of PC and common software (e.g., for documentation and reporting) • Driver's license category B (mandatory, for field service) • Residence in Switzerland; travel activity is mainly in Switzerland, foreign deployments are rare • Fluent German and negotiation skills; English for communication • Precise, careful, and structured working method with independence and team spirit • Enjoyment of direct customer contact: Whether during maintenance, service, or consulting on site – you appear friendly, positive, and service-oriented and are the face of IWS to the customer, even in stressful situations • Willingness to perform physical work and enjoy changing deployment locations What makes you the ideal candidate ------------------------------------------------------------------------------------------------------------------- • Experience in machine, plant, or industrial scale construction • Initial experience with measurement or weighing technology • Basic CAD knowledge • Electrical knowledge: reading circuit and electrical diagrams, electrical engineering, and control technology (SPS) • Basic knowledge of French Not a scale expert yet? No problem – you will learn the specialized knowledge about our scales in practice with us. You will be on the road with experienced colleagues, learn from them, and gradually take on your own deployments. What matters is commitment and the willingness to learn. Why IWS ------------------------------------------------------------------------------------------------------------------- You work in a small, well-established service team – currently two technicians in field service – within an SME with around ten people, with a lot of independence. Your deployments are varied – from the workshop to commissioning to consulting with customers, across different industries. • Trial day instead of gut feeling: Mutual respect counts with us. Apply and spend a trial day with our team – experience yourself what your future workday will look like. • Look behind the scenes: We work with renowned large corporations – from food to industry to energy. During your deployments, you will see places that you would otherwise rarely get to see. • Courage to think ahead: We are pleased if you question things and suggest new ways. We work cooperatively, innovatively, independently, and ambitiously. • Company vehicle: During the training period, you will be on the road with the team – once you are working independently, a company vehicle will be available to you.