Teamleader Contact Center Inbound

Teamleader Contact Center Inbound (100%) Do you want to do more than just manage? In this role, you assume responsibility for results, the development of your team, and the transformation of a constantly evolving Contact Center. Within TCS, you and your team will create a customer experience that combines efficiency, service quality, data intelligence, and human proximity. Your mission, starting September 2026 or by arrangement: As Teamleader Inbound, you supervise and develop a team of approximately 10 customer advisors. You establish a team culture oriented towards results, collaboration, and service excellence, while actively contributing to the continuous improvement and evolution of the Contact Center. Your responsibilities Supervise, support, and develop a team of approximately 10 employees through coaching, feedback, and skills development. Drive sales, service, and operational efficiency objectives using key performance indicators (KPI). Analyze team results and implement targeted improvement measures. Guarantee smooth operational functioning and occasionally support the team in managing activity when the situation requires it. Collaborate closely with various internal partners and promote a "One Team" approach. Actively participate in transformation projects and the evolution of the Contact Center, particularly in the areas of digitalization, data exploitation, and artificial intelligence. What you bring Proven management experience in a Contact Center, customer service, or a comparable environment. Excellent command of French as well as very good command of German (minimum level B2). Experience in driving performance, service quality, and commercial objectives. Experience with CRM systems and data-driven management (e.g., Salesforce). A strong interest in digital topics, new working methods, and technological developments (notably AI). Clear communication, assertiveness, empathy, and a true sense of leadership. A strong results orientation as well as a real pleasure in evolving in a dynamic environment. What awaits you A real impact: your leadership directly influences member satisfaction, customer experience, and the Contact Center results. An evolving environment: you actively contribute to the transformations of the profession and participate in the development of the Contact Center of tomorrow. An engaged team: you join a cohesive, collaborative group of managers driven by a strong "One Team" spirit. A strong brand: for more than 130 years, TCS has accompanied its members with passion, trust, and innovation. Attractive benefits: modern social conditions, TCS employee benefits, free access to TCS Active (fitness), a modern workplace easily accessible by public transport. At TCS, the human being is at the center of our concerns: our employees, our members, and our customers. Every day we live our motto: Assume our responsibilities. Grow together. Inspire people. Interested? Join us and actively participate in the evolution of the TCS Contact Center in Vernier! Here is why we have existed for more than 125 years: All about TCS - TCS Switzerland Touring Club Suisse Human Resources Caroline Debétaz Chemin de Blandonnet 4 1214 Vernier At TCS, we respect and appreciate the varied life paths and the diversity of profiles of our employees. Equal treatment is an absolute priority for us. jpid9af9f36jm jpit0832jm jpiy26jm