Customer Service Representative with experience in customer contact 80-100%

Customer Service Representative with experience in customer contact 80-100% #

Root / hybrid

with flexible start date

permanent

To stand individually by the side of our customers has always been part of our DNA. You and your colleagues in the Customer Service Center ensure that everything runs smoothly. We are solution seekers, cool-headed maintainers, helpers, and all-rounders (well, at least almost). And we can listen well too. However you want to shape your life, we are a strong partner to you. Do you also reach peak performance when things are really happening and want to always offer our customers the best possible service? Then you fit with us.

This is what your everyday life looks like ##

• At the heart: You stand by our customers with telephone information regarding our insurance offering - from Monday to Friday between 08.00 and 18.00.
• Your main activity consists of processing telephone inquiries in the areas of benefits, finance, sales, and mutations. Additionally, you occasionally handle simple written inquiries.
• You record telephone calls in the system and contribute to ensuring the service quality for our customers.
• Despite modern technological support, the human and personal customer relationship remains the most important thing in everyday life!
• You have a good sense for sales opportunities - you pass them on to our agencies and are an indispensable support in doing so.
• You send out premium and benefit statements, account statements, etc., and we can also count on you for other administrative tasks.

This is what you bring with you ##

• Most important first: Your completed basic training as a specialist in customer dialogue serves as your foundation. As a supplement, you bring several years of professional experience in customer contact.
• If you have completed the VBV certification, bring insurance knowledge or experience in a customer service center, this is definitely an advantage.
• You enjoy being in telephone contact with customers. You encounter diverse customer inquiries positively, with passion, and always place the customers at the center of your actions.
• A pronounced ability for empathy and high social competence characterize you.
• You are familiar with notebooks and find your way well in complex IT systems. Using artificial intelligence (AI) gives you pleasure, because AI is no longer thinkable without in our everyday life.
• You have very good oral German and English skills and are business fluent in exchange with our customers. Perhaps you even speak French or Italian additionally?