Team Leader Telemarketing 100% (m/f/d)

1 Team Leader Telemarketing 100% (m/f/d) ## -------------------- Do you have experience in outbound telemarketing, enjoy leading people, and keep an overview even with high campaign volumes? For a dynamic telemarketing environment, we are looking for a strong leadership personality who leads, develops, and supports a team operationally in daily business. TASKS ## • Functional and disciplinary leadership of a team of telemarketing agents • Implementation and monitoring of campaign and daily targets • Steering team performance as well as monitoring quotas and forecasts • Planning and monitoring of project allocation and team staffing • Conducting coachings, training, and structured conversation analyses • Ensuring quality specifications • Processing customer complaints and operational customer contact • Ongoing reporting and information exchange with QM and the Telemarketing management REQUIREMENTS ## • Commercial basic training or equivalent qualification • Several years of experience in outbound telemarketing • Initial leadership experience is an advantage • Good knowledge of outbound KPIs and campaign logic • Experience with Dialer/Dialogmaster systems and MS Office • Very good skills in conversation analysis and coaching • Strong leadership, reliable, and communicative personality • Resilience, solution orientation, and decision-making ability under time pressure • German business fluent; other languages an advantage WE OFFER ## • Workload of 100 percent • Responsible leadership position in outbound telemarketing • Direct influence on team performance and quality development • Varied tasks between leadership, coaching, steering, and customer contact Interested? Send me your complete documents now to tloescher@induserv.ch. Any questions? Just call us, we are happy to provide you with competent information! Induserv (Aarau) AG Tim Löscher Rain 28 5000 Aarau 062 834 75 00 tloescher@induserv.ch -------------------- Work location ### Wohlen AG -------------------- Industry ### Diverse -------------------- Contact person ### Induserv (Aarau) AG Tim Löscher Rain 28 5000 Aarau 062 834 75 00 tloescher@induserv.ch