Service Desk Employee

Service Desk Employee #

(m/f/d)

freelance/in temporary permanent employment for a project

Frauenfeld

Start date: immediately

Reference number: 898632/1

Tasks ###

• Care and support of users in 1st and 2nd level support
• Analysis, processing and sustainable solution of technical malfunctions and service requests
• Support and troubleshooting regarding Windows clients and workstation systems
• Structured recording, processing and tracking of incidents and service requests
• Ensuring professional and solution-oriented communication with users
• Documentation of solutions and support in the continuous improvement of support processes
• Cooperation with internal IT specialists and other contact persons for more complex requests
• Processing of an average of 10-20 tickets per day with a comparatively low volume of telephone support

Profile ###

• Completed vocational training in the field of informatics
• Solid professional experience in IT support or at a professional level
• Sound practical experience in 1st level support as well as knowledge in 2nd level support
• Very good knowledge in handling Windows clients
• Good understanding of IT Service Management and structured support processes
• Strong service and solution orientation as well as enjoyment of direct contact with users
• Independent, reliable and team-oriented way of working
• Very good German skills

Benefits ###

• Varied activity in a renowned company
• Prospect of project extension