VoIP Support Engineer 80-100%

VoIP Support Engineer (a) 80\-100% Do you have experience in support and are fit in the topic of VoIP? For the team of iWay in Zürich, we are exclusively looking for a VoIP Support Engineer as reinforcement. Further information can be found at VoIP Support Engineer (a) 80\-100% Your future employer The iWay AG delivers tailor-made solutions in the areas of Internet, Telephony, Mobile, TV, Hosting \& Cloud, as well as Datacenter. We score points with our customers with personal and free support and rely 100 percent on know-how and infrastructure. What awaits you You provide customer \& partner support (2nd/3rd Level), in writing and by telephone You process orders You configure virtualized PBXs, hardware telephones, softphones, CTI, etc. You perform problem analyses and diagnostics You maintain the VoIP system (Aareswitch, Freeswitch) You process number portings and answer questions from the 1st Level Support What you bring with you You have min. 2 years of professional experience in the field of VoIP (preferably at an ISP or Voice Provider) You have good knowledge of SIP Experience with PBX systems (e.g. wwcom PBX, Mitel, Starface, Asterisk, Yeastar, etc.) You possess a 3CX certificate You have basic knowledge in handling Linux, SSH, Wireshark, as well as firewall and network systems Experience with monitoring and troubleshooting tools Very good knowledge in German and English You are communicative, act in a customer-oriented manner and like to work in a team You work independently, structured and are analytical The special thing about this position Important task within a motivated team with short decision-making paths Fair salary, very good social benefits and support with further training A central workplace in Zürich Altstetten (near Tram/SBB), parking spaces available A hybrid working model and 5 weeks vacation looks forward to your application and is also happy to provide you with further information. jid0c6e8c6jm jit0418jm jiy26jm