Team Lead Service Center Branches

Team Lead Service Center Branches (80–100 %) You want to get involved? We give you room to maneuver. You think ahead? We support you in doing so. Together we shape the future for our customers! Interested? The IV-Stelle Kanton Bern is undergoing change and is focusing on a modern corporate and leadership culture. The Service Center is the service center of the IV-Stelle Bern and ensures that processes, services, and benefits are provided efficiently, uniformly, and with high quality. With the newly created Team Service Center Branches, we are bringing around twelve employees from the Biel, Burgdorf, and Thun locations together in a single, cross-location team. As Team Lead, you will actively shape this transformation. You create connections across the locations, develop your employees, and align regional needs with the common orientation of the Service Center. In doing so, you will be regularly present at all three branches as well as at the headquarters in Bern. For this versatile task, we are looking for a bilingual (D/F) leadership personality who drives changes with commitment. What you can achieve with us You lead and develop a team of around twelve employees at the locations Biel, Burgdorf, and Thun and create proximity and commitment through your regular on-site presence. You develop a common team understanding and promote trusting cooperation between the different locations and the other teams of the Service Center. You design deployment, holiday, and absence planning according to requirements and ensure flexible resource deployment. You pick up the needs of the branches and coordinate the provision of services with the branch managers. Together with the Team Leads Back Office, Front Office, as well as In- and Output, you ensure that technical specifications and quality standards are implemented uniformly. You promote standardized working methods and the interoperability of employees so that tasks can be taken over flexibly and across locations. As a member of the Service Center leadership team, you actively participate in the further development of processes, services, and organizational structures. Which skills are important to us You have a commercial basic education and ideally higher vocational training, for example as a leadership specialist with a federal diploma (Führungsfachfrau/Führungsfachmann mit eidgenössischem Fachausweis) or as a dipl. Betriebswirtschafter HF. You bring at least three years of leadership experience and have already led a cross-location or decentrally organized team. You lead clearly, appreciatively, and verbindlich and know how to specifically promote, coach, and empower employees. Strong planning and organizational skills as well as experience in resource and deployment planning characterize you. You bring experience in process management or organizational development and want to further develop working methods together with those involved. You can pick up, categorize, and transfer different interests and needs into sustainable solutions. Experience in customer service, back office, or in a comparable service organization is an advantage. You communicate confidently and appropriately to the target group. Very good German skills as well as French skills at least at level B2 are required. Regular personal exchange with your team is an important part of good leadership for you. Therefore, you bring the willingness to be present weekly at the branches in Biel, Burgdorf, and Thun and to travel between the locations. Benefits Working time: Annual working time (42 hours / week), possibility to work part-time as well as mobile, paid breaks Holidays: At least 25 days of holiday annually, from the 45th year of age 28 days and from the 55th year of age 33 days. Possibility of unpaid leave Salary: Cantonal salary system, gender-neutral and transparent salary policy. Full salary during parental leave, military, civil protection, as well as civil service Social insurance: Parity-based participation in the contributions to the Bernese pension fund, takeover of half of the premium for non-occupational accident, supplementary accident, and daily sickness insurance Education and further training: Financial and / or temporal participation in education and further training projects Health: Ergonomically equipped workplaces, free fruit, discounted meals in the in-house restaurant, relaxation room, in-house massage possibility, participation in fitness activities as well as rental bicycles Does this fit you? Then get to know us! We look forward to your application. For information, Sterchi, HR Advisor is available to you. jpid445b3d9jm jit0832jm jiy26jm