ICT Support Specialist - Digital Workplace (2nd Level)

Your tasks:

Ensuring 2nd level support for the Digital Workplace and processing incoming tickets
Supporting employees during ongoing rollout phases as a competent contact person
Participation in rollouts and support of the extended IT Lounge
Planning, coordination, and tracking of lifecycle and rollout activities
Interface between Workplace Operations, Engineering, and Service Desk
Supporting the continuous improvement process (KVP) by identifying and passing on optimization potential
Coordination of tasks and coordination with external IT partners
Proactive communication with internal stakeholders as well as support with organizational and operational topics

Your profile:

Experience in Workplace Support, IT Support, or a comparable function
Completed technical training in the IT environment or corresponding practical experience
Good technical understanding of modern workplace environments
Strong communication skills and enjoyment in dealing with different stakeholder groups
Organized, structured, and independent way of working
Experience in the coordination of tasks and processes is an advantage
Very good German as well as good French skills

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Posted 2 weeks ago

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