Medical Assistant M/F in customer service 80%

• 29 juillet 2026 • 80% • Durée indéterminée • Coppet, 1296 Coppet Your Tasks • Management of the telephone switchboard • Management of Customer Service email inboxes • Transmission of analysis results • Writing and managing various correspondence • Handling complaints from practices, clinics and hospitals • Advising doctors on pre-analytical protocols • Management of non-conformities and file modifications • Addition of analyses • Execution of various department-specific general tasks Your Profile Technical: • Scientific or medical training (laboratory technician diploma or medical assistant) • Good knowledge of common medical analyses, typical results and pre/analytical protocols • In-depth knowledge of medical practice and hospital practices with a minimum of 5 years experience • Comfortable with IT tools and demonstrating speed • Good oral and written command of French • English and/or German would be an asset Personal: • Ease on the telephone and interpersonal skills • Excellent sense of customer service and listening • Autonomy and initiative, solidarity in teamwork • Stress resistance • Priority management • Rigor, care and professionalism • Flexibility due to irregular hours We Offer • An exciting and dynamic work environment with a lot of internationality • Taking responsibility and unfolding your potential • A positive working atmosphere with a partnership and appreciative corporate culture • Attractive fringe benefits as well as a 40-hour week and 5-weeks vacation • Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group Contact details Rym Keller