Internal Customer Service Assistant

• 17 septembre 2026
• 100%
• Durée indéterminée
• anglais (Intermediate), français (Native speaker)
• Rue Comble Emine 4, 2053 Cernier
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HIFI Group is the holding company of HIFI FILTER® companies, one of the world leaders in filtration and associated solutions. Present in 9 countries with 850 employees and a global distribution network, we manage our manufacturing and distribution entities, define strategic directions, and ensure the harmonization of processes, as well as the quality and compliance of our products.

Your mission ##

As an Internal Customer Service Assistant, you play a key role in coordinating requests from subsidiaries and the various entities of the group. A true facilitator, you ensure the follow-up of requests, the flow of information, and the administrative support necessary for the smooth running of activities.

Your responsibilities ##

Internal customer service and coordination ###

• Be the preferred point of contact for subsidiaries;
• Receive, qualify, and process internal requests;
• Create, manage, and follow up on tickets on the various platforms used;
• Ensure the follow-up of files and coordinate exchanges with the different internal services;
• Direct requests to the competent interlocutors and ensure the necessary follow-ups until their resolution.

Administrative support ###

• Manage telephone calls, e-mails, and mail from subsidiaries;
• Prepare and follow up on documents requiring validation, signature, or legalization;
• Ensure the reception, processing, and distribution of incoming information and documents;
• Guarantee fluid communication between the different entities of the group.

Activity monitoring and commercial support ###

• Keep up to date the tracking tables for requests, files, and ongoing business;
• Participate in the administrative follow-up of distribution sites;
• Ensure the quality and updating of data in management tools and the CRM;
• Support sales teams in the administrative follow-up of their activities;
• Participate in the creation and follow-up of dashboards and performance indicators;
• Contribute to the future development of reporting and Business Intelligence (BI) tools.

Your profile ##

• CFC as a commercial employee or equivalent training;
• First experience in an administrative or customer support function, an asset;
• Excellent command of French and English, both oral and written;
• German constitutes an advantage;
• Good command of Microsoft Office tools and ease with IT tools;
• Driver's license indispensable.

Your assets ##

• Strong motivation and desire to learn;
• Sense of service and internal customer orientation;
• Excellent organizational and coordination skills;
• Interpersonal skills and team spirit;
• Rigor, autonomy, and proactivity;
• Interest in discovering the overall functioning of a company and collaborating with different professions.