Employee: Service Contact Center

Employee: Service Contact Center You work 100% in Ins or Wabern – with the possibility of also working remotely Employee: Service Contact Center V-ZUG Customer Service The V-ZUG Customer Service is the first point of contact for all matters related to our high-quality household appliances – and thus the heart of a customer experience that delights. With professionalism, technical expertise and genuine sensitivity to the needs of our customers, we ensure that every inquiry is answered reliably and in a solution-oriented manner. Our telephone hours are from 07.30 – 12.00 and from 13.00 – 17.00 – during this period we are available to our customers. What the position offers you You are in daily contact with our customers – both by phone and in writing. Here you have the opportunity to make a real impact: With an open ear, quick solutions and a personal touch, you ensure that our customers feel they are in good hands from the start You take on a central coordinating role and actively shape the service day: You schedule appointments with customers and plan the deployments and day tours of our service technicians – with a lot of leeway and the opportunity to really influence processes You are the voice that reliably accompanies our customers: You proactively inform them about repair appointments and installations, creating trust – even where no definitive solution is yet available You keep an overview in a varied daily routine: Pending orders and status lists give you a clear picture of the situation at all times – and the scope to take action where it counts What you bring to the position You have completed commercial training and have several years of professional experience in a comparable activity – whether disposition, contact center or customer service: You know the business and know what matters In contact with customers, you are at the top of your game. You can draw on a wealth of experience in telephone customer contact and find the right tone even in difficult conversations You are an open, communicative person – and remain calm even in hectic moments. Reliability and a positive demeanor are a matter of course for you You work independently, structured and with high organizational skills – you keep several balls in the air at the same time and never lose sight of the big picture You are proficient in common IT systems and are open to continuously expanding your knowledge You communicate confidently in German and Swiss German – clearly, professionally and in a partnership-like manner. Further language skills are a welcome plus Not yet convinced? V-ZUG offers you more than just a job As part of the V-ZUG family, you benefit from modern employment conditions, diverse development opportunities, modern infrastructure and numerous offers and services for your personal well-being. What are you waiting for? Geissmann, Talent Acquisition Partner, will be happy to explain details to you. Direct line . We cannot consider files from recruitment agencies for this vacancy. If files are still submitted unsolicited, we will not pay any recruitment fees. All clear? Then apply now! jpidaf9ec19jm jit0728jm jiy26jm