Technical Documentation Specialist in Zürich

Technical Documentation Specialist (60% - all identities and backgrounds*) in Zürich Switch is the digitalization partner for universities and a non-profit foundation. With around 180 employees, we develop digital solutions for teaching and research and strengthen the digital sovereignty of Switzerland. Our collaboration is based on trust, personal responsibility, and professional exchange between different roles and disciplines. We rely on sustainable solutions, transparent decisions, and a way of working in which thinking along and helping to shape things is desired. Technical Documentation Specialist (60% - all identities and backgrounds*) in Zürich Your team and your work You will become part of the ROAM circle, which is responsible for the operation and further development of eduroam at Switch. In addition, the circle manages other services related to access management, authentication, and digital identities. The circle works collaboratively and agilely. Collaboration takes place mainly in German. Documentations are created in both German and English. In this generalist-oriented role, you combine technical writing with operational tasks, technical understanding, and exchange with universities and other stakeholders. The 60% workload also makes the position attractive for students, career starters, those re-entering the workforce after a break, or persons who deliberately want to work part-time. For us, curiosity, willingness to learn, and interest in technical topics are what matter most. These are your main responsibilities in this role: Creation, maintenance, and continuous improvement of technical documentation, user manuals, architecture overviews, and specifications for eduroam and related services Translation of complex technical contexts into understandable and target-group-oriented content for universities (their IT departments) and other stakeholders Ensuring documentation quality as well as compliance with internal specifications in the areas of information security, data protection, enterprise architecture, and compliance Close collaboration with engineers, software architects, and product owners to document knowledge sustainably and make it accessible Supporting the operation of eduroam for universities and partner institutions as well as performing standardized operational tasks Creation of technical announcements, training materials, newsletters, and other communication formats for different target groups Participation in the evaluation of new technologies, services, and solution approaches as well as support with concepts, project proposals, and innovation projects Participation in audits, certifications, and other activities for quality assurance What you should bring Education (Uni, FH, HF or EFZ) in a relevant field. You either bring a technical background with an interest in communication and documentation, or a background in communication, media, journalism, or languages with a pronounced interest in technical topics. Comparable combinations of education and practical experience are also welcome Initial practical experience through professional activity, studies, internships, training projects, or personal projects that show you can understand technical topics and convey them understandably Pronounced interest in technology and the willingness to combine technical writing with operational and technical tasks Ability to understand complex technical topics, question them critically, and prepare them understandably Analytical and structured way of working as well as enjoyment in exploring new topics independently High initiative, willingness to learn, and motivation to familiarize yourself with different technical subject areas Very good German and English skills in speaking and writing Not strictly necessary, but we are pleased if you already bring experience or knowledge in one or more of the following areas: Knowledge in the area of Identity & Access Management (IAM) Understanding of network and authentication technologies Initial experience with software engineering or technical system architectures ösischkenntnisse How we work at Switch At Switch, we communicate at eye level, so it is important to us that we use the informal "du" from the first contact We live collaboration and see lifelong learning as the key to success As a digitalization and innovation service provider, we shape the university environment of tomorrow Our flexible working hours and hybrid way of working enable a high compatibility of career and everyday life; you can find important details right here Bilingualism is lived DNA with us; Switchies switch between German and English quite naturally in everyday life. To ensure everyone reaches a comfortable language level, we offer support and language training Our offices are centrally located and super accessible by public transport. You can work in Zürich directly at Stauffacher or in Lausanne at the EPFL Innovation Park Does this role appeal to you? Are you ready to become a Switchie? Then we look forward to your application. Please ensure that we can view your complete dossier immediately: Motivation letter: Tell us why you are interested in Switch, what excites you about the job advertisement, and to what extent you have already gained experience in relation to this role Application dossier: Current CV, all work & intermediate certificates as well as proofs/diplomas of your education & further training Application process Jenny takes you behind the scenes and directly into our office in this video; she explains our application process