Field Service Engineer

Your missions ### • Maintenance of our EDM machines (electrical discharge machining) • Analysis of problems reported by customers before intervention, in collaboration with technical support (hotline) • Research of solutions to problems after intervention • Customer training and on-site instruction • Identification of machine improvement opportunities in collaboration with development, second-level support and management, as well as management and documentation of service cases • Strict compliance with safety standards related to EDM machines Your profile ### • Technical training: electronics or polymechanics • Ability to read and interpret electrical, mechanical, pneumatic and hydraulic diagrams of the machines • Initial experience as a service technician in the EDM field is an advantage • English: B2, German or French: fluent • Excellent command of MS Office • Good knowledge of PC hardware and software (Windows XP, 7 and 10) • Solid technical background in EDM • Ability to diagnose and resolve machine problems autonomously • Reliability, sense of responsibility, team spirit • Autonomous, structured, solution-oriented and results-oriented work • High availability to travel in Switzerland • Strong customer orientation --------------------