ICT Supporter

ICT-Supporter (m/w/d) Quality, miniaturization and highest reliability – this is what DYCONEX AG stands for, a member of the SOMACIS Group. As a world leading manufacturer of highly complex printed circuit boards (PCBs), LCP- and chip-packaging substrates as well as a provider of associated engineering services, we have relied on the know-how and motivation of our employees for over 60 years – the foundation of our success. Your tasks First- and second-level support for employees (on-site, by telephone, remote). Analysis and rectification of technical and applicational malfunctions) Ensuring hotline operation during support hours and the creation and processing of IT tickets in the ticket system Installation, configuration and maintenance of workstations (Windows, peripherals, mobile devices) incl. production equipment User and group management via Active Directory Support in the area of IT operations as well as monitoring of server and network systems Collaboration in the further development of our IT environment and services Creation, maintenance and continuous further development of instructions, checklists and technical documentation as well as management and updating of asset management Sustainable problem management as part of continuous improvement as well as further development of IT services and support processes training and support of our users in handling IT systems Collaboration with external service providers (orders, repair services) and internal specialist departments Your profile Completed IT training EFZ or equivalent training Certifications in the areas of Microsoft 365 Fundamentals, administrator roles as well as server technologies and ITIL are an advantage Sound experience in support of the Microsoft product range (client and Office applications incl. Microsoft 365 services) Experience in support of the Microsoft product range (server operating systems, Active Directory, file servers, SQL etc.) Experience in automation using PowerShell Structured, analytical and solution-oriented way of working Good communication skills and good teamwork skills Sense of responsibility paired with high commitment and flexibility, resilient, upright and loyal Business fluent in German and English (written and oral) Our offer Exciting and technical challenge Dynamic and multicultural environment Modern remuneration and attractive employment conditions FELFEL catering inhouse Discounted massage offer inhouse Are you ready to take your career to the next level? Apply now and shape the future of electronics with us! We look forward to your online application! jpid31b60aajm jit0833jm jiy26jm